Once you’ve purchased your passes, you can manage your order via Fan Account. This is the same login as your AXS Mobile App. To access Fan Account, login HERE and select ‘Fan Account’ from the left side menu. Here, you can do things like:
How to receive/view tickets:
For Splash House General Admission and Hotel Package purchasers and all After Hours purchasers, you will be sent AXS Mobile ID tickets for the passes included with your order. Please note, your mobile ticket(s) will be scanned at the box office in exchange for your wristband(s) that is required for Splash House and After Hours entry throughout the weekend.
If your party is arriving separately, you may transfer individual mobile tickets through your AXS account – instructions can be found HERE. The recipient will receive an email with a link to click to get their tickets and, if they haven’t already, to download and install the AXS App. For security purposes your AXS Mobile ID refreshes every 60 seconds to a new QR code so any screenshot taken or printed out in advance of entry will not be valid.
For those of you that would like to transfer your tickets to another Splash Mate, you can use the ticket transfer feature inside Fan Account.
A few things to remember:
Using the same steps as above, you may transfer your hotel package to a friend up until the cutoff date of two weeks prior to check-in. After the cutoff date, the hotel reservation will be confirmed under your name and the Splash house festival passes included with your package will be loaded into your AXS account.
Hotel Transfer Cutoff Dates:
June Weekend: May 27 at 5pm PT
August Weekend 1: July 29 at 5pm PT
August Weekend 2: August 5 at 5pm PT
Here’s a few offers that are currently available. They may be visible in your Fan Account depending on the pass or package you purchased.