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Offers & Order Management

Learn how to view your order, see special offers, and transfer or resell your passes and packages

Splash House photo

Meet Fan Account!

New this year, you can manage your order Fan Account. To access Fan Account, login HERE and select ‘Fan Account’ from the left side menu. Here, you can do things like:

  • View order details
  • View payment plan and payment schedule
  • View special offers and upgrades
  • Transfer your order to a friend

Viewing/Receiving Your Tickets

How to receive/view tickets:

  • Step 1: Download the AXS mobile app/sign
  • Step 2: Sign-in with the same email address used to purchase tickets or to accept transferred tickets.
  • Step 3: Tap the ticket icon at the bottom
  • Step 4: Tap “Splash House”

(Hotel Package Reservation Name are not eligible for AXS Mobile ID transfer)

Picking up Your Wristbands

For Splash House General Admission and Hotel Package purchasers and all After Hours purchasers, you will be sent AXS Mobile ID tickets for the passes included with your order. Please note, your mobile ticket(s) will be scanned at the box office in exchange for your wristband(s) that is required for Splash House and After Hours entry throughout the weekend.

If your party is arriving separately, you may transfer individual mobile tickets through your AXS account – instructions can be found HERE. The recipient will receive an email with a link to click to get their tickets and, if they haven’t already, to download and install the AXS App. For security purposes your AXS Mobile ID refreshes every 60 seconds to a new QR code so any screenshot taken or printed out in advance of entry will not be valid.

The following items will be required to pick up your wristband(s):

  • Face covering (regardless of vaccination status)
  • ID for 21+ verification
  • Proof of vaccination or negative test result within 72 hours
  • AXS Mobile app and Mobile ID (click here to download)


Palm Springs Convention Center
Oasis Hall
277 N Avenida Caballeros, Palm Springs, CA 92262

Friday: 2pm-1am
Saturday: 11am-11:30am
Sunday: 10am-4pm

Ticket Transfers

For those of you that would like to transfer your tickets to another Splash Mate, you can use the ticket transfer feature inside Fan Account.

Here’s how:

  1. Download the AXS mobile app/sign in
  2. Tap the ticket icon at the bottom
  3. Tap “Splash House”
  4. Tap “Transfer”
  5. Enter recipient’s first/last name + email address
  6. Tap Continue
  7. Review the information and tap transfer
  8. The recipient will receive an email with a link to click to get their tickets and, if they haven’t already, to download the AXS App and view tickets.

A few things to remember:

  1. If you bought a hotel package, it can no longer be transferred via AXS. Please email info@valleymusictravel.com for assistance transferring your package.
  2. The Splash Mate you’re transferring to will need the AXS app to use the tickets.
  3. More details on ticket transferring can be found here.

Special Offers

Here’s a few offers that are currently available. They may be visible in your Fan Account depending on the pass or package you purchased.

  • Hotel Package purchasers who did not secure After Hours tickets with their order can now access discounted After Hours tickets via Fan Account.
  • If you’d like to book a table or cabana and already have tickets, Table reservations are now available via Offers without additional tickets bundled. Book your reservation and bring other friends who have their Splash House passes.