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Offers & Order Management

Learn how to view your order, see special offers, and transfer your passes and packages.

Fan Account

Once you’ve purchased your passes, you can manage your order via Fan Account. This is the same login as your AXS Mobile App. To access Fan Account, login HERE and select ‘Fan Account’ from the left side menu. Here, you can do things like:

  • View order details
  • View payment plan and payment schedule
  • View special offers and upgrades
  • Transfer your order to a friend

Viewing/Receiving Your Tickets

How to receive/view tickets:

  • Step 1: Download the AXS mobile app/sign
  • Step 2: Sign-in with the same email address used to purchase tickets or to accept transferred tickets.
  • Step 3: Tap the ticket icon at the bottom
  • Step 4: Tap “Splash House”

Picking up Your Wristbands

For Splash House General Admission and Hotel Package purchasers and all After Hours purchasers, you will be sent AXS Mobile ID tickets for the passes included with your order. Please note, your mobile ticket(s) will be scanned at the box office in exchange for your wristband(s) that is required for Splash House and After Hours entry throughout the weekend.

If your party is arriving separately, you may transfer individual mobile tickets through your AXS account – instructions can be found HERE. The recipient will receive an email with a link to click to get their tickets and, if they haven’t already, to download and install the AXS App. For security purposes your AXS Mobile ID refreshes every 60 seconds to a new QR code so any screenshot taken or printed out in advance of entry will not be valid.

Ticket Transfers

For those of you that would like to transfer your tickets to another Splash Mate, you can use the ticket transfer feature inside Fan Account.

Here’s how:

  1. Download the AXS mobile app/sign in
  2. Tap the ticket icon at the bottom
  3. Tap “Splash House”
  4. Tap “Transfer”
  5. Enter recipient’s first/last name + email address
  6. Tap "Continue"
  7. Review the information and tap "transfer"
  8. The recipient will receive an email with a link to click to get their tickets and, if they haven’t already, to download the AXS App and view tickets.

A few things to remember:

  1. The Splash Mate you’re transferring to will need the AXS app to use the tickets.
  2. More details on ticket transferring can be found here.

Hotel Package Transfers

Using the same steps as above, you may transfer your hotel package to a friend up until the cutoff date of two weeks prior to check-in. After the cutoff date, the hotel reservation will be confirmed under your name and the Splash house festival passes included with your package will be loaded into your AXS account.

Hotel Transfer Cutoff Dates:
June Weekend: May 27 at 5pm PT
August Weekend 1: July 29 at 5pm PT
August Weekend 2: August 5 at 5pm PT

Special Offers

Here’s a few offers that are currently available. They may be visible in your Fan Account depending on the pass or package you purchased.

  • Hotel Package purchasers who did not secure After Hours passes with their order can now access discounted After Hours passes via Fan Account.
  • If you’d like to book a table, daybed or cabana and already have passes, Table reservations are now available via Offers without additional tickets bundled. Book your reservation and bring other friends who have their Splash House passes.