Accessibility

It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our Accessibility team has finite resources and needs to focus these resources on helping those who legitimately require assistance.

Guests with disabilities wishing to utilize many of the accessibility services at Splash House will be required to acquire an Accessibility Wristband. This wristband is acquired onsite from our Accessibility team. There is not an “Accessibility ticket” that needs to be purchased in order to utilize accessibility services at Splash House.

• Accessibility Wristbands are valid for the duration of the event.
• DO NOT remove your wristband for the duration of the event.
• One (1) Accessibility Companion Wristband will be issued per disabled patron.
• Additional Wristbands may be issued for families with young children.

If a person with a disability wishes to change their companion, they can obtain a new Accessibility Companion Wristband by returning the formerly used companion wristband to an Accessibility team member, who will help coordinate the replacement. We are unable to reissue any Accessibility wristband(s) unless the original wristband(s) is brought back to us to be reissued.

We encourage patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. Please note that we will not be renting mobility devices onsite.

The venue is navigable for people with mobility disabilities. Please be advised that the venue’s terrain is mostly cement. There are accessible pathways connected throughout the venue including parking, entrances, rooms, pool venues and all other activity areas. Be aware that between the further points of the event site may require extended commutes in direct sunlight. If you need assistance finding your most accessible route around the event, please reach out to an Accessibility team member or an event staff member.

Each host hotel offers dedicated, accessible rooms. For more information or to request an accessible hotel room, please reach out to us at ada@splashhouse.com.

Handicap accessible parking is available at all lots for attendees with a valid Disabled Person Parking placard, permit or license plate, as well as the applicable proof that it belongs to them. . There is an extremely limited amount of on-site accessible parking available on a first-come first-serve basis. Accessible Parking is free and does not require a parking pass.

Verifications
To utilize ADA Parking, you must have:

• Disabled Person Parking placard, permit or license plate
• DMV-issued documentation that accompanies the Disabled Person Parking placard, permit or license, and corresponding ID
• Documentation may be verified by law enforcement
• The person to whom the placard, permit or license plate is issued in the vehicle
• Festival Wristbands worn by all individuals in the vehicle.

It is against the law to park in an accessible parking space without the required credentials, or to fraudulently use credentials in order to gain access to Accessible Parking.

Accessible shuttles are available for guests with disabilities traveling between the venues. Please proceed to the shuttle stop location and speak with an onsite representative for any assistance.

Interpreters & Additional Services

• American Sign Language interpreters are available upon request.
• Closed captioning, braille/large font print, guided tours, or other forms of effective communication are also available upon request.

Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. To submit a request, please reach out to ada@splashhouse.com.

Once you are onsite, please check-in at an Accessibility Services Hub to be connected with our interpreting team.

Service animals are permitted throughout the event.

RULES

• NO emotional support animals, therapy animals, or companion animals.
• Pets are not allowed and will be turned away.
• Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.
• Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered.
• If these devices interfere with the service animal’s work or the individual’s disability prevents using these devices, the individual must maintain control of the animal through voice, signal or other effective controls.
• Service animals must be housebroken and should use the service animal relief area.
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
• All animals should have legally required vaccinations (which may need to be verified).
• All service animals must receive a service animal credential from an Accessibility team member in order to enter the venues.

All concessions are accessible and located throughout the venues. If assistance is required, please confer with a festival staff member.

Several fully-equipped medical sites staffed by trained personnel are located throughout the event to manage any issues. Check the Festival Maps and Mobile App for exact locations, or consult with event staff onsite.

All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entry. Upon entry, ask for a crowd management supervisor to connect you with a member of the medical team.

Splash House will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at ada@splashhouse.com for further information.

Splash House will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our festival more accessible, we encourage you to contact us at ada@splashhouse.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please reach out to us.

Please note that it may take up to two business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the event and require assistance, please visit a Guest Services booth to receive direct assistance.

We welcome and encourage any feedback and suggestions from our attendees. Please email us at ada@splashhouse.com. We will do our best to help you have an unforgettable experience.