GENERAL INFO AND FAQS

Codes will be emailed the morning of Tuesday, February 18. If you opted in for SMS (US only), we’ll also text you your code. If you can’t find your code, visit our Registration page to resend or sign up. For further code support, email register@goldenvoice.com.

General presale begins Tuesday, February 18th at 12pm PT.

A presale registration code does not guarantee availability for passes or hotel packages.

If you can’t find your code, visit our Registration page to resend or sign up. For further code support, email register@goldenvoice.com.

Yes, for more information please click here.

Returning Splash Mates get an early pass to purchase Splash House! Head to our Alumni Access page for all details.

Head to our Order Info & Account Management page first. If your question is not answered there, please contact Ticketing Support.

Please follow the below instructions after signing into your Tixr account. Please note, if you are on a payment plan your order will have to be paid off in full before upgrading.You will have to wait until the last payment is processed as you cannot pay in full beforehand.

If you do not see what you want, please join the waitlist.

• Find and click on the menu icon with your initials, located in the top right-hand corner of the home page. Select "Wallet,” and find and select Splash House.
• Inside the event view, go down to your offers and select “Upgrade.”
• A list of all tickets with available upgrades will appear. Select the ticket(s) you’d like to upgrade and click “See Available Upgrades.”
• Choose your new tickets and proceed to checkout.

Good things take time, your confirmation SMS may take up to 2 minutes to receive. Be sure to reply Y to get the latest updates from Splash House. SMS will be delivered to US numbers only, international guests can still register and receive their code via email.

Each guest must be 21+ in order to attend.

All wristbands will be available for pickup just before each weekend at our box office location. Each guest needs to pick up their own wristband for ID check.

If you’re attending only After Hours (i.e. not a Splash House or Combo purchaser) you’ll scan your ticket at the Air Museum entry for admission. No need to go to a box office beforehand. After Hours GA ticket holders will scan their ticket at the gate each night for admission. After Hours VIP ticket holders will receive a wristband at the gate.

Passes and hotel packages are good only for the weekend you purchased.

Of course! We salute you.

A Splash House wristband does not include After Hours. You must upgrade to a Combo GA or Combo VIP wristband to also attend After Hours. A Combo Upgrade purchased without an associated Splash House pool pass will not receive a ticket.

If you missed this and would like to add this upgrade to your order, you can reach out to Splash House guest services info@splashhouse.com. Discounted upgrades are available until June 13, 2025.

To transfer your order to a friend, log into your Tixr account and go to MY EVENTS. From there, select the order that you want to transfer and enter the email address you want to transfer the offer to. Please note, orders with payment plans cannot be transferred unless paid in full. You will have to wait until the last payment is processed as you cannot pay in full beforehand.

See Passes page for more detail, or email us at tables@splashhouse.com.

No, each guest needs to pick up their own wristband with their government issued ID.

Please follow the below instructions after signing into your Tixr account. Please note, if you are on a payment plan your order will have to be paid off in full before upgrading. You will have to wait until the last payment is processed as you cannot pay in full beforehand.

If you do not see what you want, please join the waitlist.

• Find and click on the menu icon with your initials, located in the top right-hand corner of the home page. Select "Wallet,” and find and select Splash House.
• Inside the event view, go down to your offers and select “Upgrade.”
• A list of all tickets with available upgrades will appear. Select the ticket(s) you’d like to upgrade and click “See Available Upgrades.”
• Choose your new tickets and proceed to checkout.

Saguaro & Hilton & Courtyard

• Check In: 4:00 PM
• Check Out: 12:00 PM

Renaissance & L3 Oasis & Hyatt & Hotel Zoso

• Check In: 4:00 PM
• Check Out: 11:00 AM

Riviera & Infusion Beach

• Check In: 3:00 PM
• Check Out: 11:00 AM

Parking is available at the hotels for hotel guests only.

Saguaro
Self Parking: Room with 1 Bed = 1 free car / Room with 2 Beds = 2 free cars, no other cars will be allowed in addition to that.
Valet Parking: N/A

Riviera
Self Parking: $15 per car per night plus taxes + $25 per additional car per night plus taxes
Valet Parking: $35 per car per night plus taxes

Renaissance
Self Parking: $35 per car per night plus taxes
Valet Parking: N/A

Hilton
Self Parking: $30 per car per night plus taxes
Valet Parking: N/A

L3 Oasis
Self Parking: Free for 2 cars
Valet Parking: N/A

Courtyard
Self Parking: $10 per car per night plus taxes
Valet Parking: N/A

Infusion Beach
Self Parking: Comp
Valet Parking: N/A

Hyatt
Self Parking: $15 per car per night plus taxes
Valet Parking: N/A

Hotel Zoso
Self Parking: N/A
Valet Parking: Comp

Incidentals are a pre authorization that will be collected at check in with a credit or debit card. Any unused balance will be automatically refunded after check out if there are no incidental charges.

Riviera
Incidentals: $450 deposit

Saguaro & Hyatt
Incidentals: $300 deposit

Renaissance & L3 Oasis
Incidentals: $150 deposit

Hilton & Courtyard & Infusion Beach & Hotel Zoso
Incidentals: $75 deposit

Any damages, excessive cleaning and in-room smoking will be the responsibility of the guest. Please read the Rules & Required reading for more detail.

Housekeeping Gratuity Fee is a mandatory fee collected at check in to assist with the cleaning. This is the responsibility of the guest.

Riviera & Saguaro & Renaissance
Housekeeping Gratuity Fee: $30 total

Off Site Hotels
No fee. We encourage guests to leave a tip for housekeeping!

All hotel packages include a three-night stay (Check In Friday- Check Out Monday) at the Saguaro, Renaissance, Riviera, L3 Oasis, Courtyard, Hyatt, Hotel Zoso, Infusion Beach and Hilton Palm Springs (2 or 3 night stay), Splash House GA pool festival passes for your group and shuttle transportation between the Splash House host venues. There are no shuttle stops at off site hotels. All taxes are included. Please note this is a 21+ event and all Hotel Package guests must be of age to receive a Splash House wristband. Option to upgrade to discounted After Hours GA or VIP passes. Discounted upgrades are available until June 13, 2025.

Over 1,000 rooms are available across our three resorts. These rooms are split up by room type, bed type and view. Browse all available room types here.

Packages do not include After Hours passes. After Hours passes are sold separately, however discounted After Hours passes are available for package holders via a Combo GA or Combo VIP upgrade. A Combo VIP pass includes VIP admission to After Hours.

Select one of the two Combo Upgrades as an Add-On at check out once you have carted a hotel package. A combo upgrade is valid for one person; you must add a combo upgrade for each Splash House festival pass in your hotel package you’d like to upgrade to include After Hours access. Discounted upgrades are available until June 13, 2025.

If you missed this and would like to add this upgrade to your order, you can reach out to Splash House guest services info@splashhouse.com. Discounted upgrades are available until June 13, 2025.

Early check in/late check out is subject to hotel availability and may cost an additional fee. This cost is the responsibility of the guest. All requests are not guaranteed. Please contact the hotel directly to submit your request. The hotel will have your information on file two weeks prior to check in.

Yes, the hotel will be able to store your bags until your room is ready.

Please contact Splash House Guest Services info@splashhouse.com to submit a request. Make sure to have both your and your friend’s order numbers to submit the proximity request. Please note, requests are not guaranteed and subject to hotel availability.

Do not fret! The hotel will not have your reservation information on file until 2 weeks prior to the event.

Email info@splashhouse.com with your order #, Hotel and the names you would like to add to your reservation.

The last day to change guest names will be Friday July 18th at 5pm PT. After the cut off date there will be a $50 + fees late name fee.

We will also be sending out a form to collect guest names for the hotel reservation.

To transfer your order to a friend, log into your Tixr account and go to MY EVENTS. From there, select the order that you want to transfer and enter the email address you want to transfer the offer to. Orders with payment plans cannot be transferred unless paid in full. You will have to wait until the last payment is processed as you cannot pay in full beforehand.

The hotel transfer cut off date is Friday July 18th. After the cutoff date, the hotel reservation will be locked in the purchaser’s name and submitted to the hotel. The GA festival passes will then be loaded into your account.

If you have to transfer your hotel package or add/change any names to your reservation after the hotel transfer cut off date is Friday July 18th.

Option 1: If you need to transfer or add/change guest names prior to arrival, you will need to pay a $50 late name change fee per room. Please email our Guest Services team at info@splashhouse.com and we’ll facilitate.

Option 2: If you need to add/change guest names, any name that we received prior to arrival will be able to update with the hotel front desk staff directly with an ID at no cost. Please note the primary/lead guest cannot be changed with the hotel.

All festival passes (Splash House GA; Combo GA or VIP if you added upgrades) will be loaded into your TIXR account after Friday July 18th.

We’ll share more information soon on adding additional nights to your stay.

At host hotels (Saguaro, Riviera and Renaissance) room upgrades are available pending availability using the Tixr Upgrades tool before arrival. Once onsite, there are no room upgrades. If you are staying at an off site hotel, you can request an upgraded room type during check-in pending hotel availability. Please note, the upgrade cost is the guest responsibility.

Please follow the below instructions after signing into your Tixr account:

• Find and click on the menu icon with your initials, located in the top right-hand corner of the home page. Select "Wallet,” and find and select Splash House.
• Inside the event view, go down to your offers and select “Upgrade.”
• A list of all tickets with available upgrades will appear. Select the ticket(s) you’d like to upgrade and click “See Available Upgrades.”
• Choose your new tickets and proceed to checkout.

Please refer to our Accessibility page.

The amount of guests you purchase the package for, is the allowed amount in the room. Hotel occupancy is based on a maximum of two guests per bed, plus one guest for a sleeper sofa. We cannot allow additional persons above the room occupancy in any package.

Yes, wifi is complimentary for registered guests.

You may check in directly with the hotel when you arrive at the standard check in time. Please be sure to bring your photo ID and credit or debit card to check into the hotel room. This credit or debit card will be used to pay for any incidental charges or damages to the room. This does not need to be the same card used to purchase your package.

Once you have purchased a package, you can transfer it to your guest through your TIXR account up until the cutoff date of Friday July 18th.

We have a (1) ‘per order’ limit for hotel packages for each weekend to make sure everyone has a chance to get a room. You may purchase additional hotel packages with the same customer account once you complete your first order.

There will be a waitlist available for all sold out hotel packages. Please read here for more information.

Unless you have opt-ed out of future notifications with us, you will receive an arrival email which contains all important information on how to check in to the hotel, pick up your wristbands and more! Make sure you are opted-in for future updates and communications from us here.

Your hotel reservation will be intact! Please reach out to Guest Services to let us know of your late arrival and we will make a note on your reservation with the hotel.

We do not offer refunds on hotel packages as all sales are final. However, you can transfer your ticket to a friend at no cost until Friday July 18th 5PM PT. After that, there will be a $50 late name change fee. View our Order Management page for more info.

Real Splash Mates decorate their hotels. The best dressed patio, deck or balcony could get you special prizes. More details will be announced closer to show.

More details will be announced closer to show.

More details will be announced closer to show.

Max inflated floatie size is 4’x4'. Be nice to other people's floaties, they have feelings too.

Yes, lockers will be available at each host hotel. Book here.

Parking at the hotel is ONLY for hotel guests and subject to a hotel parking fee.

After Hours Air Museum Parking
Limited on site parking is available for purchase at the Air Museum. Pull up & park next to the entrance for quick entry and exit. Due to limited spaces available, these parking passes will be offered as 2-day parking passes only. Single day parking is not available.

• $90 for the weekend
• One (1) parking pass is required per vehicle

Shuttles run between all of our host hotels and to the Palm Springs Air Museum at night. Free for all those wearing a festival wristband.

Shuttle Locations:

• Saguaro – Located on Sunrise Way in front of the hotel (Once disembarked, head toward the street intersection and cut left into the path towards the hotel main entrance)

• Riviera – Located on Vista Chino on the south of the property

• Renaissance – Located in the Amdo parking lot on the West side of the hotel just outside main entrance

Make sure you bring your refillable water bottle with you (non-metal, please!) and hydrate often. We will have water refill stations located at each host hotel and at the Palm Springs Air Museum.

Splash House is committed to creating a safe experience for our guests, staff, and venues.

EXPECTATIONS

• Be respectful of hotel property and staff.
• No smoking in the room or throughout any hotel property.
• Clean up your rooms when you leave. All decor must be removed from rooms and walls prior to departure. If any adhesive damages walls or railings, incidental excessive cleaning fees will be incurred.
• No outside food or beverage is permitted at the pools.
• Most importantly, be safe, have fun and wear sunscreen!

ACTIONS THAT WILL GET YOU REMOVED FROM THE FESTIVAL

Any individual participating in this behavior may be IMMEDIATELY removed from the site and Festival Wristband revoked. No refund will be issued if ejected.

• When there is no fire or emergency, falsely pulling any fire alarm is strictly prohibited. This offense is subject to an immediate removal and permanent ban from the event and is a misdemeanor punishable by up to one year in jail and/or up to $1,000 in criminal fines.
• Removing, tampering, or breaking smoke detectors or any fire equipment on property. Smoke machines are prohibited.
• Do not throw anything off of your balconies.
• Irresponsible use of alcohol.
• Public nudity.
• Possession/use/sale of illegal drugs.
• Urinating in public (anywhere other than a proper restroom).
• Fighting or engaging in any action that may harm, endanger, threaten or bring discomfort to anyone.
• Damage, destruction, vandalism or theft of any property.

INCIDENTALS

Incidentals are a pre authorization that will be collected at check in with a credit or debit card. Any unused balance will be automatically refunded. These charges will be guaranteed by such attendees at the time of arrival and paid in full upon departure. This is collected in case there is any excessive cleaning, smoking or damages done to the hotel room or property.

Riviera
Incidentals: $450 deposit

Saguaro & Hyatt
Incidentals: $300 deposit

Renaissance & L3 Oasis
Incidentals: $150 deposit

Hilton & Courtyard & Infusion Beach & Hotel Zoso
Incidentals: $75 deposit

MANDATORY FEES

Housekeeping Gratuity Fee is a mandatory fee collected at check in to assist with the cleaning. This is the responsibility of the guest.

• Saguaro & Saguaro & Riviera: $30 total
• Off Site Hotels: N/A; tips are welcome!

EXCESSIVE CLEANING

Decor/Signage Removal, Excessive Trash, Adhesive Wall or Railing Damage

• Saguaro: Starts at $250
• Riviera: Starts at $250
• Renaissance: $250
• Hilton: Based on cleaning
• L3: Starts at $100
• Courtyard: Based on cleaning
• Infusion Beach: Based on cleaning
• Hotel Zoso: Based on cleaning
• Hyatt: Based on cleaning

SMOKING

Smoking or Noxious Odors

• Saguaro: Starts at $500
• Riviera: Starts at $250
• Renaissance: Starts at $500
• Hilton: $250-$350 based on room type
• L3: Starts at $75
• Courtyard: Smoke free property
• Infusion Beach: Based on damages
• Hotel Zoso: Based on damages
• Hyatt: Based on damages

DAMAGES

Damage to Facilities and/or Hotel Property (including guest rooms)

• Saguaro: Starts at $500
• Riviera: Starts at $500
• Renaissance: Starts at $500
• Hilton: Based on damages
• L3: Based on damages
• Courtyard: Based on damages
• Infusion Beach: Based on damages
• Hotel Zoso: Based on damages
• Hyatt: Based on damages

• The Golden Rule: Treat our hotels like you would treat your own home. Please do not damage or vandalize these properties!
• Clean up your room when you leave. Remember that real human beings work here.
• Hotel employees are our friends. Treat them with respect.
• Make friends with your neighbors. Many lifelong friendships have been forged here.
• Real Splash Mates decorate their balconies.
• No need to move your furniture. The feng shui is just fine as-is.
• Don’t throw anything off your balcony except waves, winks, and invites to your birthday party.
• Believe it or not, people need to sleep. Be aware of your music and noise volume.
• No smoking on property. Breathe in that sweet summer air instead.

• The Golden Rule: Treat our splash mates like you would treat your best friend. No fighting or being rude!
• Respect other people’s differences, backgrounds, orientations, and opinions.
• Listen to our staff and safety personnel. We are here working for you!
• Smile and say hello to strangers. You never know who's your next best friend.
• Wear whatever makes you feel good and don’t be afraid to dress up.
• Carry your ID with you at all times. But don’t use it for driving!
• Leave your phone in your hotel room and see where your feet take you.
• Drink lots of water and consume alcohol responsibly.
• No outside food, beverage, glass, or any prohibited items at the pools!
• Max inflated floatie size is 4’x4'. Be nice to other people's floaties, they have feelings too.

• Crowd management and safety are of utmost importance. We work hand in hand with law enforcement and public safety agencies to help ensure the safety of our events. Because of those very same concerns, we are unable to publicly comment on detailed, specific actions which are taken. Some of the safety measures you will notice upon your arrival such as bag checks and safety screenings.
• Please note that we will implement searches upon festival entry. Please note the Prohibited Items list, these will be refused by the search staff and must be disposed of or returned to room by patron.
• If you, or a friend, require medical assistance please locate your nearest medical location or alert a staff member.
• And remember: if you see something, say something. Flag down any staff member or Public Safety official if you notice something that doesn’t seem quite right.