Got questions about how to buy or about your current order? We’ve got some helpful pointers below.
June & Season Pass Payment Plans:
August W1 & W2 Payment Plans:
New for 2023! Our ticketing platform is powered by TIXR. For more information about Tixr and to login to your order head here.
To view or find your order, login to your Tixr account, Tixr App, or view the PDF attached to your confirmation email.
To view your order through the Tixr website:
To view your order on the Tixr App:
If you lost your confirmation email or need it to be resent, reach out to Tixr with the email used to purchase your order, your Order ID, the last 4-digits of the credit card used on the order.
To transfer your order to a friend, log into your Tixr account and go to MY EVENTS. From there, select the order that you want to transfer and enter the email address you want to transfer the offer to.
Orders with payment plans cannot be transferred unless paid in full.
All wristbands will be available for pickup at our box office located at the Palm Springs Convention Center – Oasis Hall. This is the ONLY pickup location for all passes and guests including After Hours GA and VIP. There will be NO pickup at the Air Museum, or any of the other hotels. Parking will be available for wristband pickup. Hours coming soon!
Palm Springs Convention Center
277 N Avenida Caballeros, Palm Springs, CA 92262
For questions about your order, the website you ordered from, the order process, payment plan questions, billing or credit card help, needing copy of receipt, etc. Anything to do with your order, please contact:
7-days a week, 9am-6pm PST
Question not answered above?
Head to our FAQs.
A presale registration code does not guarantee availability for passes or hotel packages.
If you misplace your code, you can go back to splashhouse.com/register, enter your mobile number and view your unique code.
Head to splashhouse.com/register, enter your mobile number and view your unique code.
Passes and hotel packages are good only for the weekend you purchased.
Returning Splash Mates get an early pass to purchase Splash House! Head to our Alumni Access page for all details.
After Hours passes must be purchased separately. Hotel packages do NOT include admission to After Hours at the Air Museum, however discounted After Hours passes will be available for Hotel Package purchasers. Select “After Hours” Add-On at check out. You can select this offer via your Fan Account after purchasing your hotel package if you missed it on initial purchase. This offer is available during presale only.
Head to our Order Info & Account Management page first. If your question is not answered there, please contact Ticketing Support.