How to Book & Order Info

• Public presale will take place Tuesday, February 18 at 12pm PT. Passes and hotel packages available while supplies last. If any inventory remains, it will be made available during the regular on sale.
• Alumni Access will have early access beginning Tuesday, February 18 at 9am for Wave 1. Details will be sent to those that qualify to their original purchase email and/or registered phone number. Visit our Alumni Access page for more details.
• Both weekends of Splash House will be on one ticketing cart. Navigate to your selected weekend of choice and book.
• All hotel package inventory for each weekend will be released, however a presale registration code does not guarantee availability for passes or hotel packages.
• Codes will be emailed ahead of the presale. If you opted in for SMS (US only), we’ll also text you your code. The code will be valid to purchase for either weekend.
• If you misplace your code for the presale, visit our Registration page to resend or sign up.
• Your code will be valid for the presale only.
• Those with Alumni Access are encouraged to also register for the presale. If you’d like to purchase more packages than the maximum cart limit, you will be able to purchase additional packages or passes when the general presale opens at 12pm on Tuesday, February 18.
• If you purchased the incorrect weekend or would like to change or upgrade your ticket or hotel, you can change your order directly on your TIXR account via “Upgrades.” Please note, if you are on a payment plan your order will have to be paid off in full before upgrading. You will have to wait until the last payment is processed as you cannot pay in full beforehand.
• Limit (10) festival passes per order (per weekend)
• Limit (1) Hotel Package per order (per weekend). Explore all Hotel Packages Here.

Split your order into equal monthly payments with the Payment Plans.

• Payment Plans are available for all orders over $100, while supplies last.
• There is a $14.99 fee to use the payment plan - this will be added to your order at check out.
• You may pay in full if you do not want to use a payment plan.
• You must select the payment plan during the checkout process. If you miss this, you’ll be charged in full. There will be no account adjustments.
• Exact payment amounts may vary by a few cents due to rounding, but the total due will not exceed order total.
• Automated payments may take up to 72 hours to process.

Payment Plans:

For those that purchase between Tuesday, February 18 and Friday, February 28: Put 20% down at checkout then divide the remaining balance over 4 additional payments.

• Second payment: 20% due March 15
• Third payment: 20% due April 15
• Fourth payment 20% due May 15
• Final Payment 20% due June 15

For those that purchase between Saturday, March 1 and Monday, March 31: Put 25% down at checkout then divide the remaining balance over 3 additional payments

• Second payment: 25% due April 15
• Third payment: 25% due May 15
• Final payment 25% due June 15

For those that purchase between Tuesday, April 1 through Wednesday, April 30: Put down 35% at checkout.

• Second payment: 35% due May 15
• Final Payment: 30% due June 15

For those that purchase between Thursday, May 1 through Thursday, May 15: Put down 50% at checkout. Final balance and payment due June 15.

• Payment plans for the August weekends will not be available after May 15 and you will need to pay in full at checkout.

Missed Payments

• If your payment is declined, you will have a 10-day grace period to pay.
• If payment is not received by the 10th day after the initial charge is run, your order may be canceled at any time.
• Defaulting on payments will result in cancellation of your order and a $100 restocking fee for Hotel Packages and $50 restocking fee for all other ticket types. No exceptions. It is your responsibility to manage your payment plan and to check your credit card and bank statements for charges.

Please note, if you are on a payment plan and would like to upgrade or change your order, your order will have to be paid off in full first. You will have to wait until the last payment is processed as you cannot pay in full beforehand.

• The waitlist will be available during presale. All items that are sold out will be available for waitlist at a higher price tier.
• Being waitlisted does not guarantee a pass or hotel package. We strongly encourage purchasing an available hotel package versus waitlist.
• If a pass or package becomes available, the waitlist will process in chronological order. If you are next in line, you will be automatically charged in full and receive a new confirmation email for your purchase.
• The waitlist checkout process will be similar to the general purchase process. You will input billing information and select how long you wish to remain on the waitlist. An initial confirmation email will be provided confirming you have joined the waitlist.
• You can remove yourself from the waitlist any time by logging into your Tixr account. However, you should be aware that all sales are final if you are charged and receive a waitlist package.
• Payment plans are not available on waitlist orders.
• To log into your Tixr account, head here.

Our ticketing platform is powered by TIXR. For more information about Tixr and to login to your order head here.

To view or find your order, login to your Tixr account or Tixr App.

To view your order through the Tixr website:

1. Sign in to your Tixr account.
2. Hover over your initials on the top right and head to 'My Events'.
3. Select 'Print Tickets' on your event card to print or download your electronic tickets.

To view your order on the Tixr App:

1. Log in to the Tixr App using the Tixr account used to purchase.
2. Head to the ticket icon located at the bottom of the screen.
3. Select 'Tickets' to view your electronic ticket or save your ticket to your Apple Wallet.

If you lost your confirmation email or need it to be resent, reach out to Tixr with the email used to purchase your order, your Order ID, the last 4-digits of the credit card used on the order.

To transfer your order to a friend, log into your Tixr account and go to MY EVENTS. From there, select the order that you want to transfer and enter the email address you want to transfer the offer to.

Orders with payment plans cannot be transferred unless paid in full. You will have to wait until the last payment is processed as you cannot pay in full beforehand.

For questions about your order, the website you ordered from, the order process, payment plan questions, billing or credit card help, needing copy of receipt, etc. Anything to do with your order, please contact:

support@tixr.com
7-days a week, 9am-6pm PST

Question not answered above?
Head to our FAQs.