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LOST & FOUND

Losing something is never fun, but Guest Services is here to help! View found items in real time during and after the festival. If you find something, turn it in to any Guest Services staff only!

How It Works

  • Search for your lost item in the section below.
  • Don’t see your item? Fill out an Alert. By creating an Alert, you’ll get notified when an item in your category gets turned in. So, no need to constantly revisit the Guest Services team all weekend!
  • View this online Lost & Found in the Splash House Mobile App anytime or stop by any Guest Services location for further assistance during festival hours.
  • Saw your item? Claim it! Submit a Claim and our Guest Services team will get back to you as soon as possible with pick-up instructions or mailing options.

Check out our Lost & Found FAQ for more information.

FAQ

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  • Where is Lost & Found located?

    A Guest Services staff member is located at every venue. See the festival map for locations. View found items ONLINE ANYTIME on this page or through the Splash House Mobile App.

  • When is it open?

    Our staff is available during hotel programming on Saturday and Sunday, including After Hours at the Palm Springs Air Museum Friday and Saturday. The team will also be posted in the Renaissance Palm Springs Lobby on Monday, June 12 from 9:30a-2p. View items ONLINE ANYTIME on this page or on the Splash House Mobile App.

  • What if I left the festival? How do I get my stuff back?

    If you missed us during our hours of operation, and we’ve verified ownership with you, you can select shipping from your confirmation email. Shipping is at the owner's expense.

  • How updated is the inventory on Lost & Found?

    Items are added to the website as soon as they are turned in to our team. The website has the most up-to-date inventory we have received.

  • What if I found something at the festival? Where do I turn it in?

    Take found items to any Guest Services location directly. Please DO NOT hand over items to random staff or guards.

  • I see my item! How do I get it back?

    Submit a Claim for the item. We’ll ask for additional details to verify ownership if necessary. Once confirmed, you’ll receive an email to pick up your item or have it shipped!

  • What if I don't see my item on the website?

    We encourage you to submit an Alert. If an item similar to yours is turned in, you’ll get a notification to check the website.

  • What if I think my item was stolen?

    We recommend filing a crime report with the Palm Springs Police Department.