Please note, information on FAQs is subject to change.
Sign up with your name, mobile number and email at splashhouse.com/register. Verify your mobile number with a 4-digit SMS verification code. You’ll receive an SMS access code and a link to purchase ahead of the presale.
Presale begins Thurs, February 9 at 12pm PT.
A presale registration code does not guarantee availability for passes or hotel packages.
If you misplace your code, you can go back to splashhouse.com/register, enter your mobile number and view your unique code.
Head to splashhouse.com/register, enter your mobile number and view your unique code.
Yes, for more information please click here.
Returning Splash Mates get an early pass to purchase Splash House! Head to our Alumni Access page for all details.
Head to our Order Info & Account Management page first. If your question is not answered there, please contact Ticketing Support.
Each guest must be 21+ in order to attend.
All wristbands will be available for pickup at our box office located at the Palm Springs Convention Center - Oasis Hall.
This is the ONLY pickup location for all passes and guests including After Hours GA and VIP. There will be NO pickup at the Air Museum, or any of the hotels. Parking will be available for wristband pickup -- venue & parking maps coming soon. Hours and address are below.
Address:
Palm Springs Convention Center, Oasis Hall
277 N Avenida Caballeros, Palm Springs, CA 92262
Hours:
Friday: 12:00 PM - 1:00 AM
Saturday: 10:00 AM - 11:00 PM
Sunday: 11:00 AM - 4:00 PM
Passes and hotel packages are good only for the weekend you purchased.
Of course! We salute you.
After Hours passes must be purchased separately. Hotel packages also do not include admission to After Hours at the Air Museum, however discounted After Hours passes will be available for Hotel Package purchasers. Select “After Hours” Add-On at check out once you have carted a hotel package.
To transfer your order to a friend, log into your Tixr account and go to MY EVENTS. From there, select the order that you want to transfer and enter the email address you want to transfer the offer to.
Make sure you head to the box office before heading to the Palm Springs Air Museum to party. There is only one box office location.
See Passes page for more detail, or email us at tables@splashhouse.com.
No, each guest needs to pick up their own wristband with their government issued ID.
Saguaro & Hilton
Margaritaville, Renaissance, L3 Oasis & Palm Mountain
Yes, parking is available at the hotels for a cost. There is free parking available all weekend at the East Lot. This is adjacent to the Renaissance and no parking pass is required. The East Lot is across the street from the Convention Center Box Office.
Saguaro
Margaritaville
Renaissance
L3 Oasis
Palm Mountain
Incidentals are a pre authorization that will be collected at check in with a credit or debit card. Any unused balance will be automatically refunded after check out if there are no incidental charges.
Saguaro & Margaritaville
Renaissance
Hilton
L3 Oasis
Palm Mountain
Any damages, excessive cleaning and in-room smoking will be the responsibility of the guest.
Housekeeping Gratuity Fee is a mandatory fee collected at check in to assist with the cleaning. This is the responsibility of the guest.
Saguaro, Hilton, L3 Oasis & Palm Mountain
Margaritaville
Renaissance
If you have to transfer your hotel package or add/change any names to your reservation after the cut off dates below, there are two options.
Option 1: If you need to transfer or add/change guest names prior to arrival, you will need to pay a $50 late name change fee per room. Please email our Guest Services team at info@splashhouse.com and we’ll facilitate.
Option 2: If you need to add/change guest names, any name that we received prior to arrival will be able to update with the hotel front desk staff directly with an ID at no cost. Please note, the lead guest name cannot be changed without contacting Splash House Guest Services to pay the $50 late fee.
All hotel packages include a three-night stay (Check In Friday- Check Out Monday) at the Saguaro Palm Springs, Margaritaville Palm Springs, Renaissance Palm Springs or Hilton Palm Springs, Splash House GA passes for your group and shuttle transportation between the Splash House venues. All taxes are included. Please note this is a 21+ event and all Hotel Package guests must be of age to receive a Splash House wristband.
Over 1,000 rooms are available across our three resorts. These rooms are split up by room type, bed type and view. Browse all available room types here.
Packages do not include After Hour passes. After Hours passes are sold separately, however discounted passes are available for package holders. Select “After Hours” Add-On at check out once you have carted a hotel package.
Early check in/late check out is subject to hotel availability and may cost an additional fee. This cost is the responsibility of the guest. All requests are not guaranteed. Please contact the hotel directly to submit your request. The hotel will have your information on file two weeks prior to check in.
Yes, the hotel will be able to store your bags until your room is ready.
Please contact Splash House Guest Services to submit a request. Make sure to have both your and your friend’s order numbers to submit the proximity request. Please note, requests are not guaranteed and subject to hotel availability.
Do not fret! The hotel will not have your reservation information on file until 2 weeks prior to the event.
Feel free to reach out to our guest services team at info@splashhouse.com and respond with your order #, Splash House Weekend, Hotel and the names you would like to add to your reservation. We will also be sending out an additional name survey closer to arrival. Please note, after the below dates, there will be a $50 late name change fee.
To transfer your order to a friend, log into your Tixr account and go to MY EVENTS. From there, select the order that you want to transfer and enter the email address you want to transfer the offer to.
Orders with payment plans cannot be transferred unless paid in full.
The cut off dates are below:
August Weekend 1: July 28 at 5pm PT
August Weekend 2: July 28 at 5pm PT
If you would like to purchase additional nights, feel free to book directly with the hotel. If you would like to link your reservations, be sure to book the same room type as your package. Once purchased, please reach out to guest services with the package order number, Splash House weekend, hotel and hotel confirmation number, additional night dates and we will do our best to link the reservations. Please note requests are not guaranteed and subject to availability.
At the host hotels (Saguaro, Margaritaville and Renaissance) room upgrades are not available. If you are staying at the Hilton, you can request an upgrade during check-in pending hotel availability. Please note, this cost is the guest responsibility.
Please refer to our Accessibility page.
The amount of guests you purchase the package for, is the allowed amount in the room. Hotel occupancy is based on a maximum of two guests per bed, plus one guest for a sleeper sofa. We cannot allow additional persons above the room occupancy in any package.
Yes, wifi is complimentary for registered guests.
You may check in directly with the hotel when you arrive at the standard check in time. Please be sure to bring your photo ID and credit or debit card to check into the hotel room. This credit or debit card will be used to pay for any incidental charges or damages to the room. This does not need to be the same card used to purchase your package.
Once you have purchased a package, you can transfer it to your guest through your TIXR account up until the cutoff date of 3 weeks prior.
We have a (1) ‘per order’ limit for hotel packages to make sure everyone has a chance to get a room. You may purchase additional hotel packages with the same customer account once you complete your first order.
You will receive an arrival email which contains all important information on how to check in to the hotel, pick up your wristbands and more!
Your hotel reservation will be intact! Please reach out to Guest Services to let us know of your late arrival and we will make a note on your reservation with the hotel.
We do not offer refunds on room packages as all sales are final. However, you can transfer your ticket to a friend. View our Order Management page for more info.
Real Splash Mates decorate their hotels. The best dressed patio, deck or balcony could get you special prizes. Stay tuned for August Bitchin’ Balconies contest!
Shuttles run between all of our host hotels and to the Palm Springs Air Museum at night. Free for all those wearing a festival wristband.
Shuttle Stops:
Max inflated floatie size is 4’x4'. Be nice to other people's floaties, they have feelings too.
Yes, lockers will be available at each host hotel. Pre-purchase yours ahead.
Each locker includes one 3 in 1 USB charging cable - features type C, lighting cable and micro USB connectors to charge devices securely in your locker. Medium locker size is: 11” wide, 8” high, 18” deep. Lockers are valid for redemption at any of the 3 hotel locker locations, based on availability. Please reach out to contact@locknrock.com for any questions.
Make sure you bring your refillable water bottle with you (non-metal, please!) and hydrate often. We will have water refill stations located at each host hotel and at the Palm Springs Air Museum.
Stay tuned for a selection of local experiences for you to take part in throughout the weekend.
Refer to our Lost & Found page to locate items.
Splash House is committed to creating a safe experience for our guests, staff, and venues.
EXPECTATIONS
ACTIONS THAT WILL GET YOU REMOVED FROM THE FESTIVAL
Any individual participating in this behavior may be IMMEDIATELY removed from the site and Festival Wristband revoked. No refund will be issued if ejected.
INCIDENTALS
Incidentals are a pre authorization that will be collected at check in with a credit or debit card. Any unused balance will be automatically refunded. These charges will be guaranteed by such attendees at the time of arrival and paid in full upon departure. This is collected in case there is any excessive cleaning, smoking or damages done to the hotel room or property.
MANDATORY FEES
Housekeeping Gratuity Fee is a mandatory fee collected at check in to assist with the cleaning. This is the responsibility of the guest.
EXCESSIVE CLEANING
Decor/Signage Removal, Excessive Trash, Adhesive Wall or Railing Damage
SMOKING
Smoking or Noxious Odors
DAMAGES
Damage to Facilities and/or Hotel Property (including guest rooms)
Policies apply to Splash House pool venues & Air Museum. Festival reserves the right, in its sole discretion, to amend the list of acceptable or prohibited items at any time. Overnight hotel package guests are subject to hotel policies.
Advanced First Aid Kits* (including, but not limited to, hemostatic gauze or powder, tourniquets, compression bandages, decompression needles, or chest seals)
Aerosol Products/Aerosol Cans
Air Horns
Animals
Audio Recording Devices
Bicycles, Skates, Scooters or Skateboards
Blankets
Body Armor
Coolers
Chains or Chain Wallets
Chairs
Detachable Lens Cameras
Drones or Remote Control Aircraft, Cars or Toys
Drugs, Drug Paraphernalia, or Drug Testing Kits
Fireworks, Explosives or Road Flares
Flags
Flyers, Samples, Giveaways or Promotional Items
Glass Bottles or Containers
Glow Sticks, Light Sticks, or LED Gloves
Hammocks
Hula Hoops
Hoverboards or Segways
Instruments
IV Bags
Kites or Sky Lanterns
Laser Pointers
Life Guard Costumes
Markers or Paint Pens
Massagers
Metal Water Bottles or Containers
Narcan or other opioid antagonists*
Non-Personal Protective Equipment (e.g., costume)
Outside Food or Beverage
Pool Floaties (over the maximum 4’x4’ inflated size)
Selfie Sticks, Tripods or Narcissists
Smelling Salts*
Stuffed Animals
Tailgating
Tents or Sleeping Bags
Tourniquets*
Toy Guns, Water Guns or Sling Shots
Totems
Umbrellas
Video Cameras
Wagons
Walkie Talkies
Weapons (Guns, Knives, Ammo, Pepper Spray, Mace, etc.)
*In the event of a medical emergency, please go to a medical tent or find a festival staff member with a radio
Floaties (4'x4' maximum inflated size)
Backpacks (Medium) 18"x13"x8.5"
Bandaids
Binoculars
Breast Pump (Manual, Battery Operated, Or Powered Devices)
CamelBaks (Empty)
Cameras (Non-Pro Digital, Disposable, Polaroid and Film)
Chapstick and Lip Balm
Dancing Shoes
Ear Plugs
Eye Drops
Fanny Packs and Hip Bags
GoPros
Gum (sealed packs)
Hand Sanitizer
Hats
Inhalers
Lighters
Makeup
Mobile Phone Chargers
Parasols
Plastic Water Bottles (Empty and Reusable)
Prescription Medication (Name On Medication Must Correlate With Person’s Drivers License or other appropriate state identification)
PPE Face Masks
Purses and Handbags (no larger than 12”x6”x12”)
Stored Breastmilk or Formula
Strollers (for baby/toddler only)
Sunblock (Non-Aerosol)
Sunglasses
Towels (small-medium size)