GENERAL INFO & FAQS

Sign up with your name, mobile number and email at splashhouse.com/register. Verify your mobile number with a 4-digit SMS verification code. You’ll receive an SMS access code and a link to purchase ahead of the presale.

Presale begins Thurs, February 9 at 12pm PT.

A presale registration code does not guarantee availability for passes or hotel packages.

If you misplace your code, you can go back to splashhouse.com/register, enter your mobile number and view your unique code.

Head to splashhouse.com/register, enter your mobile number and view your unique code.

Yes, for more information please click here.

Returning Splash Mates get an early pass to purchase Splash House! Head to our Alumni Access page for all details.

Head to our Order Info & Account Management page first. If your question is not answered there, please contact Ticketing Support. 

Each guest must be 21+ in order to attend.

All wristbands will be available for pickup at our box office located at the Palm Springs Convention Center - Oasis Hall.

This is the ONLY pickup location for all passes and guests including After Hours GA and VIP. There will be NO pickup at the Air Museum, or any of the hotels. Parking will be available for wristband pickup -- venue & parking maps coming soon. Hours and address are below.

Address:

Palm Springs Convention Center, Oasis Hall

277 N Avenida Caballeros, Palm Springs, CA 92262

Hours:

Friday: 12:00 PM - 1:00 AM

Saturday: 10:00 AM - 11:00 PM

Sunday: 11:00 AM - 4:00 PM

Passes and hotel packages are good only for the weekend you purchased.

Of course! We salute you.

After Hours passes must be purchased separately. Hotel packages also do not include admission to After Hours at the Air Museum, however discounted After Hours passes will be available for Hotel Package purchasers. Select “After Hours” Add-On at check out once you have carted a hotel package.

To transfer your order to a friend, log into your Tixr account and go to MY EVENTS. From there, select the order that you want to transfer and enter the email address you want to transfer the offer to.

• Orders with payment plans cannot be transferred unless paid in full.

Make sure you head to the box office before heading to the Palm Springs Air Museum to party. There is only one box office location.

See Passes page for more detail, or email us at tables@splashhouse.com.

No, each guest needs to pick up their own wristband with their government issued ID.

Saguaro & Hilton

• Check In: 4:00 PM
• Check Out: 12:00 PM

Margaritaville, Renaissance, L3 Oasis & Palm Mountain

• Check In: 4:00 PM
• Check Out: 11:00 AM

Yes, parking is available at the hotels for a cost. There is free parking available all weekend at the East Lot. This is adjacent to the Renaissance and no parking pass is required. The East Lot is across the street from the Convention Center Box Office.

Saguaro

• Self Parking: Free for 1 car, additional cars are $15 per night plus taxes
• Valet Parking: N/A

Margaritaville

• Self Parking: $12 per car per night plus taxes
• Valet Parking: $25 per car per night plus taxes
• Please note, only 1 car per room is allowed to park on hotel property. There will be a $12 fee to replace the parking pass if lost.

Renaissance

• Self Parking: $35 per car per night plus taxes
• Valet Parking: N/A

L3 Oasis

• Self Parking: Free for 2 cars per room. Any additional car will be $19.95 per night.
• Valet Parking: N/A

Palm Mountain

• Self Parking: Complimentary
• Valet Parking: N/A

Incidentals are a pre authorization that will be collected at check in with a credit or debit card. Any unused balance will be automatically refunded after check out if there are no incidental charges.

Saguaro & Margaritaville

• Incidentals: $450 deposit

Renaissance

• Incidentals: $150 deposit

Hilton

• Incidentals: $75 deposit

L3 Oasis

• Incidentals: $150 deposit

Palm Mountain

• Incidentals: $150 deposit

Any damages, excessive cleaning and in-room smoking will be the responsibility of the guest.

Housekeeping Gratuity Fee is a mandatory fee collected at check in to assist with the cleaning. This is the responsibility of the guest.

Saguaro, Hilton, L3 Oasis & Palm Mountain

• No fee. We encourage guests to leave a tip for housekeeping!

Margaritaville

• Housekeeping Gratuity Fee: $30 total

Renaissance

• Housekeeping Gratuity Fee: $25 total

If you have to transfer your hotel package or add/change any names to your reservation after the cut off dates below, there are two options.

• August Weekend 1: July 28 at 5pm PT
• August Weekend 2: July 28 at 5pm PT

Option 1: If you need to transfer or add/change guest names prior to arrival, you will need to pay a $50 late name change fee per room. Please email our Guest Services team at info@splashhouse.com and we’ll facilitate.

Option 2: If you need to add/change guest names, any name that we received prior to arrival will be able to update with the hotel front desk staff directly with an ID at no cost. Please note, the lead guest name cannot be changed without contacting Splash House Guest Services to pay the $50 late fee.

All hotel packages include a three-night stay (Check In Friday- Check Out Monday) at the Saguaro Palm Springs, Margaritaville Palm Springs, Renaissance Palm Springs or Hilton Palm Springs, Splash House GA passes for your group and shuttle transportation between the Splash House venues. All taxes are included. Please note this is a 21+ event and all Hotel Package guests must be of age to receive a Splash House wristband.

Over 1,000 rooms are available across our three resorts. These rooms are split up by room type, bed type and view. Browse all available room types here.

Packages do not include After Hour passes. After Hours passes are sold separately, however discounted passes are available for package holders. Select “After Hours” Add-On at check out once you have carted a hotel package.

Early check in/late check out is subject to hotel availability and may cost an additional fee. This cost is the responsibility of the guest. All requests are not guaranteed. Please contact the hotel directly to submit your request. The hotel will have your information on file two weeks prior to check in.

Yes, the hotel will be able to store your bags until your room is ready.

Please contact Splash House Guest Services to submit a request. Make sure to have both your and your friend’s order numbers to submit the proximity request. Please note, requests are not guaranteed and subject to hotel availability.

Do not fret! The hotel will not have your reservation information on file until 2 weeks prior to the event.

Feel free to reach out to our guest services team at info@splashhouse.com and respond with your order #, Splash House Weekend, Hotel and the names you would like to add to your reservation. We will also be sending out an additional name survey closer to arrival. Please note, after the below dates, there will be a $50 late name change fee.

• August Weekend 1: July 28 at 5pm PT
• August Weekend 2: July 28 at 5pm PT

To transfer your order to a friend, log into your Tixr account and go to MY EVENTS. From there, select the order that you want to transfer and enter the email address you want to transfer the offer to.

Orders with payment plans cannot be transferred unless paid in full.

The cut off dates are below: 

August Weekend 1: July 28 at 5pm PT

August Weekend 2: July 28 at 5pm PT

If you would like to purchase additional nights, feel free to book directly with the hotel. If you would like to link your reservations, be sure to book the same room type as your package. Once purchased, please reach out to guest services with the package order number, Splash House weekend, hotel and hotel confirmation number, additional night dates and we will do our best to link the reservations. Please note requests are not guaranteed and subject to availability.

At the host hotels (Saguaro, Margaritaville and Renaissance) room upgrades are not available. If you are staying at the Hilton, you can request an upgrade during check-in pending hotel availability. Please note, this cost is the guest responsibility.

Please refer to our Accessibility page.

The amount of guests you purchase the package for, is the allowed amount in the room. Hotel occupancy is based on a maximum of two guests per bed, plus one guest for a sleeper sofa. We cannot allow additional persons above the room occupancy in any package.

Yes, wifi is complimentary for registered guests.

You may check in directly with the hotel when you arrive at the standard check in time. Please be sure to bring your photo ID and credit or debit card to check into the hotel room. This credit or debit card will be used to pay for any incidental charges or damages to the room. This does not need to be the same card used to purchase your package.

Once you have purchased a package, you can transfer it to your guest through your TIXR account up until the cutoff date of 3 weeks prior.

We have a (1) ‘per order’ limit for hotel packages to make sure everyone has a chance to get a room. You may purchase additional hotel packages with the same customer account once you complete your first order.

You will receive an arrival email which contains all important information on how to check in to the hotel, pick up your wristbands and more!

Your hotel reservation will be intact! Please reach out to Guest Services to let us know of your late arrival and we will make a note on your reservation with the hotel.

We do not offer refunds on room packages as all sales are final. However, you can transfer your ticket to a friend. View our Order Management page for more info.

Real Splash Mates decorate their hotels. The best dressed patio, deck or balcony could get you special prizes. Stay tuned for August Bitchin’ Balconies contest!

Shuttles run between all of our host hotels and to the Palm Springs Air Museum at night. Free for all those wearing a festival wristband.

Shuttle Stops:

• Saguaro – Located on Sunrise Way in front of the hotel (Once disembarked, head toward the street intersection and cut left into the path towards the hotel main entrance).
• Margaritaville – Located on Vista Chino on the south of the property
• Renaissance – Located on Avenida Caballeros on the east side of the hotel

Max inflated floatie size is 4’x4'. Be nice to other people's floaties, they have feelings too.

Yes, lockers will be available at each host hotel. Pre-purchase yours ahead.

Each locker includes one 3 in 1 USB charging cable - features type C, lighting cable and micro USB connectors to charge devices securely in your locker. Medium locker size is: 11” wide, 8” high, 18” deep. Lockers are valid for redemption at any of the 3 hotel locker locations, based on availability. Please reach out to contact@locknrock.com for any questions.

Make sure you bring your refillable water bottle with you (non-metal, please!) and hydrate often. We will have water refill stations located at each host hotel and at the Palm Springs Air Museum.

Stay tuned for a selection of local experiences for you to take part in throughout the weekend.

Refer to our Lost & Found page to locate items.

Splash House is committed to creating a safe experience for our guests, staff, and venues.

EXPECTATIONS

• Be respectful of hotel property and staff.
• No smoking in the room or throughout any hotel property.
• Clean up your rooms when you leave. All decor must be removed from rooms and walls prior to departure. If any adhesive damages walls or railings, incidental excessive cleaning fees will be incurred.
• No outside food or beverage is permitted at the pools.
• Most importantly, be safe, have fun and wear sunscreen!

ACTIONS THAT WILL GET YOU REMOVED FROM THE FESTIVAL

Any individual participating in this behavior may be IMMEDIATELY removed from the site and Festival Wristband revoked. No refund will be issued if ejected.

• When there is no fire or emergency, falsely pulling any fire alarm is strictly prohibited. This offense is subject to an immediate removal and permanent ban from the event and is a misdemeanor punishable by up to one year in jail and/or up to $1,000 in criminal fines.
• Removing, tampering, or breaking smoke detectors or any fire equipment on property. Smoke machines are prohibited.
• Do not throw anything off of your balconies.
• Irresponsible use of alcohol.
• Public nudity.
• Possession/use/sale of illegal drugs.
• Urinating in public (anywhere other than a proper restroom).
• Fighting or engaging in any action that may harm, endanger, threaten or bring discomfort to anyone.
• Damage, destruction, vandalism or theft of any property.

INCIDENTALS

Incidentals are a pre authorization that will be collected at check in with a credit or debit card. Any unused balance will be automatically refunded. These charges will be guaranteed by such attendees at the time of arrival and paid in full upon departure. This is collected in case there is any excessive cleaning, smoking or damages done to the hotel room or property.

• Saguaro: $450 total
• Margaritaville: $450 total
• Renaissance, L3 Oasis & Palm Mountain: $150 total
• Hilton: $75 total

MANDATORY FEES

Housekeeping Gratuity Fee is a mandatory fee collected at check in to assist with the cleaning. This is the responsibility of the guest.

• Saguaro: N/A; tips are welcome!
• Margaritaville: $30 total
• Renaissance: $25 total
• Hilton: N/A; tips are welcome!
• L3 Oasis & Palm Mountain: N/A; tips are welcome!

EXCESSIVE CLEANING

Decor/Signage Removal, Excessive Trash, Adhesive Wall or Railing Damage

• Saguaro: Starts at $250
• Margaritaville: Starts at $250
• Renaissance: $250
• Hilton: Based on cleaning
• L3 Oasis: Starts at $150
• Palm Mountain: Starts at $250

SMOKING

Smoking or Noxious Odors

• Saguaro: Starts at $500
• Margaritaville: Starts at $250
• Renaissance: $250
• Hilton: $250-$350 based on room type
• L3 Oasis: Starts at $150
• Palm Mountain: Starts at $250

DAMAGES

Damage to Facilities and/or Hotel Property (including guest rooms)

• Saguaro: Starts at $500
• Margaritaville: Starts at $500
• Renaissance: Depending on cost to replace the damages
• Hilton: Based on damages
• L3 Oasis: Based on damages
• Palm Mountain: Based on damages

• The Golden Rule: Treat our hotels like you would treat your own home. Please do not damage or vandalize these properties!
• Clean up your room when you leave. Remember that real human beings work here.
• Hotel employees are our friends. Treat them with respect.
• Make friends with your neighbors. Many lifelong friendships have been forged here.
• Real Splash Mates decorate their balconies.
• No need to move your furniture. The feng shui is just fine as-is.
• Don’t throw anything off your balcony except waves, winks, and invites to your birthday party.
• Believe it or not, people need to sleep. Be aware of your music and noise volume.
• No smoking on property. Breathe in that sweet summer air instead.

• The Golden Rule: Treat our splash mates like you would treat your best friend. No fighting or being rude!
• Respect other people’s differences, backgrounds, orientations, and opinions.
• Listen to our staff and safety personnel. We are here working for you!
• Smile and say hello to strangers. You never know who's your next best friend.
• Wear whatever makes you feel good and don’t be afraid to dress up.
• Carry your ID with you at all times. But don’t use it for driving!
• Leave your phone in your hotel room and see where your feet take you.
• Drink lots of water and consume alcohol responsibly.
• No outside food, beverage, glass, or any prohibited items at the pools!
• Max inflated floatie size is 4’x4'. Be nice to other people's floaties, they have feelings too.

• Crowd management and safety are of utmost importance. We work hand in hand with law enforcement and public safety agencies to help ensure the safety of our events. Because of those very same concerns, we are unable to publicly comment on detailed, specific actions which are taken. Some of the safety measures you will notice upon your arrival such as bag checks.
• Please note that we will implement searches upon festival entry. Please note the Prohibited Items list, these will be refused by the search staff and must be disposed of or returned to room by patron.
• If you, or a friend, require medical assistance please locate your nearest medical tent or alert a staff member.
• And remember: if you see something, say something. Flag down any staff member or Public Safety official if you notice something that doesn’t seem quite right.