FAQs

The General On Sale is Wednesday July 1st at 11am PT.

Yes, for more information please click here. Link to payment plan.

Head to our Order Info & Account Management page first. If your question is not answered there, please contact Ticketing Support.

Please follow the below instructions after signing into your Tixr account. Please note, if you are on a payment plan your order will have to be paid off in full before upgrading.

• Find and click on the menu icon with your initials, located in the top right-hand corner of the home page. Select "Wallet,” and find and select Splash House.
• Inside the event view, go down to your offers and select “Upgrade.”
• A list of all tickets with available upgrades will appear. Select the ticket(s) you’d like to upgrade and click “See Available Upgrades.”
• Choose your new tickets and proceed to checkout.

Each guest must be 21+ in order to attend.

There will be a main box office at the Renaissance open all weekend long for wristband pickup. Hilton and Saguaro will also have an onsite box office for those hotel guests on Friday ONLY.

More details on wristband pickup will be shared closer to event.

Passes and hotel packages are good only for the weekend you purchased.

Of course! We salute you.

No - you will need to upgrade your passes to a Combo Pass (After Hours GA or After Hours VIP). 

Yes - all host hotel packages are sold with Combo Passes (After Hours GA) with the ability to upgrade to After Hours VIP. Offsite hotel packages come with Splash House GA pool passes with the option to upgrade during check out to Combo Passes (After Hours GA) or After Hours (VIP).

• Find and click on the menu icon with your initials, located in the top right-hand corner of the home page. Select "Wallet,” and find and select Splash House.
• Inside the event view, go down to your offers and select “Upgrade.”
• A list of all tickets with available upgrades will appear. Select the ticket(s) you’d like to upgrade and click “See Available Upgrades.”
• Choose your new tickets and proceed to checkout.

To transfer your order to a friend, log into your Tixr account Tixr account and go to MY EVENTS. Select the order you want to transfer and enter the recipient’s email address. Orders on a payment plan cannot be transferred until fully paid.

See the Pass Types page for more details or email us at tables@splashhouse.com.

No, each guest needs to pick up their own wristband with their government issued ID.

Please follow the below instructions after signing into your Tixr account. Please note, if you are on a payment plan your order will have to be paid off in full before upgrading.

If you do not see what you want, please join the waitlist.

• Find and click on the menu icon with your initials, located in the top right-hand corner of the home page. Select "Wallet,” and find and select Splash House.
• Inside the event view, go down to your offers and select “Upgrade.”
• A list of all tickets with available upgrades will appear. Select the ticket(s) you’d like to upgrade and click “See Available Upgrades.”
• Choose your new tickets and proceed to checkout.

Hilton: Check In 4PM + Check Out 12PM
Renaissance: Check In 4PM + Check Out 11AM
Saguaro: Check In 4PM + Check Out 12PM
Hotel Zoso: Check In 4PM + Check Out 11AM
Dunes Hotel: Check In 4PM + Check Out 11AM
Hyatt Palm Springs: Check In 4PM + Check Out 11AM

Parking is available at the hotels for hotel guests only. Guests are responsible for parking charges.

Hilton: $30 per vehicle per day
Renaissance: $35 per vehicle per day
Saguaro: Complimentary - Passes are provided to guests
Hotel Zoso: Complimentary Valet Parking
Dunes Hotel: Complimentary Self Parking
Hyatt Palm Springs: $10 per vehicle per day

Incidentals are a pre-authorization collected at check-in with your credit or debit card. This covers potential resort charges including parking or any room damages. Any unused amount will be automatically refunded after your stay. The card provided does not need to be the same one used to purchase your hotel package.

Hilton: $150 total
Renaissance: $150 total
Saguaro: $450 total
Hotel Zoso: $100 total
Dunes Hotel: $100 total
Hyatt Palm Springs: $300 total

Any damages, excessive cleaning and in-room smoking will be the responsibility of the guest. Please read the Rules & Required reading for more detail.

No, all required taxes and fees including the housekeeping gratuity are included in the hotel package price. Housekeeping gratuity fee is for the host hotels only.

• All hotel packages include a 3 night stay (Check In Friday - Check Out Monday).
• Host hotel packages include Combo (After Hours GA) for admission to both Splash House and After Hours with the ability to upgrade to After Hours VIP during check out.
• Offsite hotel packages come with Splash House GA pool passes with the option to upgrade during check out to Combo Passes (After Hours GA) or After Hours (VIP).
• Weekend shuttle transportation between Splash House venues (Note: Offsite hotels do not have shuttle stops.)
• All hotel taxes and fees, including the required $30 housekeeping gratuity (for host hotels only)

Over 900 rooms are available across our three host resorts. These rooms are split up by room type, bed type and view. Browse all available room types here.

Yes - all host hotel packages are sold with Combo Passes (After Hours GA) with the ability to upgrade to After Hours VIP. Offsite hotel packages come with Splash House GA pool passes with the option to upgrade during check out to Combo Passes (After Hours GA) or After Hours (VIP).

There will be an option to add on Combo Passes (After Hours VIP) during the check out process.

Early check-in and late check-out are subject to availability and may incur an additional fee, which is the guest’s responsibility. Requests are not guaranteed. Please contact the hotel directly to submit your request. The hotel will have your information on file two weeks prior to check-in.

Yes, the hotel will be able to store your bags until your room is ready.

Yes - Please note that all hotel requests are subject to availability, room type, and hotel discretion, and are not guaranteed. Requests will be accepted up to one week prior to arrival.

Please contact Splash House Guest Services at info@splashhouse.com to submit a proximity request. Be sure to include both your order number and your friend’s order number. Requests are not guaranteed and are subject to hotel availability.

Do not fret! The hotel will not have your reservation information on file until 1 week prior to the event.

Please email info@splashhouse.com with your order number, hotel, and the names you would like to add to your reservation. The final day to transfer a hotel package or add guest names at no charge is Friday, July 17. After this date, the hotel reservation will be confirmed in the lead guest’s name and festival passes will be loaded into the Tixr account.

Changes made after Friday, July 17 will incur the following fees:

• $100 – Transfer hotel package (change lead guest name)
• $50 – Add or change additional guest names (if they are arriving early)

A form will be sent out to collect the additional guest names prior to Friday, July 17.

To transfer your order, log into your Tixr account and go to MY EVENTS. Select the order you want to transfer and enter the recipient’s email address. Orders on a payment plan cannot be transferred until fully paid. The final day to transfer a hotel package or add guest names at no charge is Friday, July 17.

The final day to transfer a hotel package or add guest names at no charge is Friday, July 17. After this date, the hotel reservation will be confirmed in the lead guest’s name and festival passes will be loaded into the Tixr account.

Changes made after Friday, July 17 will incur the following fees:

• $100 – Transfer hotel package (change lead guest name)
• $50 – Add or change additional guest names (if they are arriving early)

A form will be sent out to collect the additional guest names prior to Friday, July 17.

Please email Guest Services at info@splashhouse.com for assistance.

At host hotels (Saguaro, Hilton and Renaissance) room upgrades are possible pending availability using the Tixr Upgrades tool before arrival. Once onsite, there are no room upgrades. If you are staying at an off site hotel, you can request an upgraded room type during check-in pending hotel availability. Please note, the upgrade cost is the guest responsibility.

Please follow the below instructions after signing into your Tixr account:

• Find and click on the menu icon with your initials, located in the top right-hand corner of the home page. Select "Wallet,” and find and select Splash House.
• Inside the event view, go down to your offers and select “Upgrade.”
• A list of all tickets with available upgrades will appear. Select the ticket(s) you’d like to upgrade and click “See Available Upgrades.”
• Choose your new tickets and proceed to checkout.

Please refer to our Accessibility page.

The number of passes included in your package determines the number of guests allowed in the room. Hotel occupancy is limited to a maximum of two guests per bed, plus one guest on a sleeper sofa. Additional guests beyond the room’s maximum occupancy is not permitted.

Yes, wifi is complimentary for registered guests.

You may check in directly with the hotel at the standard check-in time. Please bring a valid photo ID and a credit or debit card, which will be used for incidentals or any room damages. This does not need to be the same card used to purchase your package.

Once you have purchased a package, you can transfer it to your guest through your Tixr account up until the cutoff date of Friday July 17th.

After this date, the hotel reservation will be confirmed in the lead guest’s name and festival passes will be loaded into the Tixr account.
Changes made after Friday, July 17 will incur the following fees:
$100 – Transfer hotel package (change lead guest name)
$50 – Add or change additional guest names (if they are arriving early)

A form will be sent out to collect the additional guest names prior to Friday, July 17.

We have a (1) ‘per order’ limit for hotel packages for each weekend to make sure everyone has a chance to get a room. You may purchase additional hotel packages with the same customer account once you complete your first order.

There will be a waitlist available for all sold out hotel packages.

Unless you have opted out of notifications, you will receive an arrival email with important details on hotel check-in, wristband pickup, and more. Please ensure you are opted in to receive future updates and communications from us here.

Your hotel reservation will remain intact. Please contact Guest Services to notify us of your late arrival, and we will note it with the hotel.

All hotel package sales are final and non-refundable. You may list your package for resale if it is sold out or transfer your hotel package to a friend. For questions on resale please visit How Do I Sell My Tickets? Page for more details. The final day to resell, transfer a hotel package or add guest names at no charge is Friday, July 17. After this date, the hotel reservation will be confirmed in the lead guest’s name and festival passes will be loaded into the Tixr account.

• Changes made after Friday, July 17 will incur the following fees:
  • No resale on hotel packages after this date.
  • $100 – Transfer hotel package (change lead guest name)
  • $50 – Add or change additional guest names (if they are arriving early)
    • A form will be sent out to collect the additional guest names prior to Friday, July 17.

See our Order Info page for more details.

Real Splash Mates decorate their hotels. The best dressed patio, deck or balcony could get you special prizes. More details will be announced closer to show.

More details will be announced closer to show.

More details will be announced closer to show.

Max inflated floatie size is 4’x4'. Be nice to other people's floaties, they have feelings too.

Yes, lockers will be available at each host hotel.

Parking at the hotel is ONLY for hotel guests and subject to a hotel parking fee. There will be free weekend parking available at the Convention Center parking lot on Avenida Caballeros next to the Renaissance Hotel.

After Hours Air Museum Parking
Limited on-site parking is available for purchase at the Air Museum. Pull up and park next to the entrance for quick entry and exit. Parking passes are sold as 2-day passes only; single-day parking is not available.

• $80 for the weekend
• One (1) parking pass is required per vehicle

Shuttles run between all of our host hotels and to the Palm Springs Air Museum at night. Free for all those wearing a festival wristband. Specific shuttle stop locations at host hotels will be shared closer to the event.

Make sure you bring your refillable water bottle with you (non-metal, please!) and hydrate often. We will have water refill stations located at each host hotel and at the Palm Springs Air Museum.

Splash House is committed to creating a safe experience for our guests, staff, and venues.

• Be respectful of hotel property and staff.
• No smoking in the room or throughout any hotel property.
• Clean up your rooms when you leave. All decor must be removed from rooms and walls prior to departure. If any adhesive damages walls or railings, incidental excessive cleaning fees will be incurred.
• No outside food or beverage is permitted at the pools.
• Most importantly, be safe, have fun and wear sunscreen!

Any individual participating in this behavior may be IMMEDIATELY removed from the site and Festival Wristband revoked. No refund will be issued if ejected.

• When there is no fire or emergency, falsely pulling any fire alarm is strictly prohibited. This offense is subject to an immediate removal and permanent ban from the event and is a misdemeanor punishable by up to one year in jail and/or up to $1,000 in criminal fines.
• Removing, tampering, or breaking smoke detectors or any fire equipment on property. Smoke machines are prohibited.
• Do not throw anything off of your balconies.
• Irresponsible use of alcohol.
• Public nudity.
• Possession/use/sale of illegal drugs.
• Urinating in public (anywhere other than a proper restroom).
• Fighting or engaging in any action that may harm, endanger, threaten or bring discomfort to anyone.
• Damage, destruction, vandalism or theft of any property.

Incidentals are a pre-authorization collected at check-in with a credit or debit card. Any unused amount will be automatically refunded. This covers potential charges for excessive cleaning, smoking, or damages and is guaranteed by the guest at arrival and paid in full at departure.

Hilton: $150 total
Renaissance: $150 total
Saguaro: $450 total
Hotel Zoso: $100 total
Dunes Hotel: $100 total
Hyatt Palm Springs: $300 total

Decor/Signage Removal, Excessive Trash, Adhesive Wall or Railing Damage

• Saguaro: Starts at $250
• Renaissance: $250
• Hilton: Based on cleaning
• Dunes: Based on cleaning
• Hotel Zoso: Based on cleaning
• Hyatt: Based on cleaning

Smoking or Noxious Odors

• Saguaro: Starts at $500
• Renaissance: Starts at $500
• Hilton: $250-$350 based on room type
• Dunes: Based on damages
• Hotel Zoso: Based on damages
• Hyatt: Based on damages

Damage to Facilities and/or Hotel Property (including guest rooms)

• Saguaro: Starts at $500
• Renaissance: Starts at $500
• Hilton: Based on damages
• Dunes: Based on damages
• Hotel Zoso: Based on damages
• Hyatt: Based on damages

• The Golden Rule: Treat our hotels like you would treat your own home. Please do not damage or vandalize these properties!
• Clean up your room when you leave. Remember that real human beings work here.
• Hotel employees are our friends. Treat them with respect.
• Make friends with your neighbors. Many lifelong friendships have been forged here.
• Real Splash Mates decorate their balconies.
• No need to move your furniture. The feng shui is just fine as-is.
• Don’t throw anything off your balcony except waves, winks, and invites to your birthday party.
• Believe it or not, people need to sleep. Be aware of your music and noise volume.
• No smoking on property. Breathe in that sweet summer air instead.

• The Golden Rule: Treat our splash mates like you would treat your best friend. No fighting or being rude!
• Respect other people’s differences, backgrounds, orientations, and opinions.
• Listen to our staff and safety personnel. We are here working for you!
• Smile and say hello to strangers. You never know who's your next best friend.
• Wear whatever makes you feel good and don’t be afraid to dress up.
• Carry your ID with you at all times. But don’t use it for driving!
• Leave your phone in your hotel room and see where your feet take you.
• Drink lots of water and consume alcohol responsibly.
• No outside food, beverage, glass, or any prohibited items at the pools!
• Max inflated floatie size is 4’x4'. Be nice to other people's floaties, they have feelings too.

• Crowd management and safety are of utmost importance. We work hand in hand with law enforcement and public safety agencies to help ensure the safety of our events. Because of those very same concerns, we are unable to publicly comment on detailed, specific actions which are taken. Some of the safety measures you will notice upon your arrival such as bag checks and safety screenings.
• Please note that we will implement searches upon festival entry. Please note the Prohibited Items list, these will be refused by the search staff and must be disposed of or returned to room by patron.
• If you, or a friend, require medical assistance please locate your nearest medical location or alert a staff member.
• And remember: if you see something, say something. Flag down any staff member or Public Safety official if you notice something that doesn’t seem quite right.

All prescriptions must be in properly labeled containers that match the holder’s ID (No pillboxes!).

Insulin, EpiPens are other required medical supplies are allowed. You will be referred to medical staff members upon going through security searches.

Yes, Naloxone is permitted for personal use. End Overdose can be found daily at the Renaissance Hotel and Palm Spring Air Museum offering harm reduction services.

If you experience an emergency at the event, please flag down any Splash House or hotel staff member.

In the event of an emergency, information may be relayed on the video screens, over the audio system, and/or through mobile notifications via the festival app.