Splash House welcomes all people with disabilities. We are dedicated to continually improving our efforts to ensure attendees have access to all festival goods and services, regardless of ability.
It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our ADA department has finite resources and needs to focus these resources on helping those who legitimately require assistance.
An Accessibility Services team member can be requested at the Guest Services booths to support and address the needs of all attendees with accessibility needs. These booths will be labeled on the guest facing maps. There is no ADA pre-registration before the event for onsite services - this is all done onsite at the event.
An Accessibility team member can help you:
Disabled attendees wishing to utilize some of the accessibility services at Splash House will be required to wear an ADA Wristband. This wristband is acquired onsite at our Guest Services booths by requesting a member of the Accessibility team. There is not an “ADA ticket” that needs to be purchased in order to utilize accessibility services at Splash House.
If a disabled attendee wants to switch their companion, a new ADA Companion Wristband can be exchanged by bringing the old companion wristband back to a Guest Services booth to be reissued by an Accessibility team member.
We encourage patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. Please note that we will not be renting assisted mobility devices onsite.
The venues are all navigable for people with mobility disabilities. Each venue is held on primarily cement with sections of natural terrain, and have accessible routes connecting parking, shuttles, entrances, rooms, pool venues and other activity areas. Guests will need to traverse throughout the festival grounds between stages independently or with the assistance of a companion as the festival does not provide transportation between stages. If you need assistance finding your most accessible route around the venues, please visit us at a Guest Services booth and request a member of the Accessibility team.
If you need to recharge your motorized wheelchair or other medical equipment, contact an Accessibility team member at the Guest Services booth to help you do so.
A limited number of ADA parking spots at each venue will be available for attendees with a valid Disabled Person Parking placard, permit or license plate, as well as the applicable proof that it belongs to them. ADA Parking in these spots are available on a first come, first serve basis. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger. While the hotel parking is at a cost, there is free parking available at the East Lot, adjacent to the Renaissance hotel.
More information can be found HERE.
To utilize ADA Parking, you must have:
It is against the law to park in an accessible parking space without the required credentials, or to fraudulently use credentials in order to gain access to Accessible Parking.
Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.
The following guidelines must be followed:
We ask that you do not leave your animal in your car while you're attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.
There will be shuttles that transport guests between host hotels which are ADA accessible. Please proceed to the shuttle stop location and speak with an onsite representative for any assistance.
Guests with disabilities can be dropped off by friends and family or a rideshare in the ADA Loading and Unloading zone located at each venue. Please see the festival maps for the locations of these rideshare areas at each venue.
There will be an ADA entry lane located at the main entrance of each venue, which will be labeled with signage. Disabled guests may use this lane to safely enter the venue.
Accessible Viewing Areas
There will be an accessible viewing area made available to ADA patrons and their one (1) companion at the Air Museum venue.
Interpreters & Additional Services
Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. To submit a request, please fill out the Effective Communication Request Form.
Service animals are permitted throughout the festival grounds. However, this does not include emotional support animals, therapy animals, or companion animals. Pets are not allowed and will be turned away.
We ask that you do not leave your animal in your car while you're inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal.
All concessions are accessible and located throughout the venues. If assistance is required, please confer with a festival staff member.
A fully-equipped medical site staffed by trained personnel will be located within each venue to manage any medical issue. Check the festival map when released for the exact locations.
All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entry. Upon entry, ask for a crowd management supervisor to connect you with a member of the medical team.
Splash House will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at email@example.com for further information.
Goldenvoice will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our festival more accessible, we encourage you to contact us at firstname.lastname@example.org for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please reach out to us.
Please note that it may take up to two business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the event and require assistance, please visit a Guest Services booth to receive direct assistance.
We welcome and encourage any feedback and suggestions from our attendees. Please email us at email@example.com. We will do our best to help you have an unforgettable experience.