We welcome all people with disabilities. We are dedicated to continually improving our efforts to ensure attendees have access to all event goods and services, regardless of ability. For information not included in the page below, please contact us at email@example.com.
It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our Accessibility team has finite resources and needs to focus these resources on helping those who legitimately require assistance.
Guests with disabilities wishing to utilize many of the accessibility services at Splash House will be required to acquire an Accessibility Wristband. This wristband is acquired onsite from our Accessibility team. There is not an “Accessibility ticket” that needs to be purchased in order to utilize accessibility services at Splash House.
If a person with a disability wishes to change their companion, they can obtain a new Accessibility Companion Wristband by returning the formerly used companion wristband to an Accessibility team member, who will help coordinate the replacement. We are unable to reissue any Accessibility wristband(s) unless the original wristband(s) is brought back to us to be reissued.
We encourage patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. Please note that we will not be renting mobility devices onsite.
The venue is navigable for people with mobility disabilities. Please be advised that the venue’s terrain is mostly cement. There are accessible pathways connected throughout the venue including parking, entrances, rooms, pool venues and all other activity areas. Be aware that between the further points of the event site may require extended commutes in direct sunlight. If you need assistance finding your most accessible route around the event, please reach out to an Accessibility team member or an event staff member.
Each host hotel offers dedicated, accessible rooms. For more information or to request an accessible hotel room, please reach out to us at firstname.lastname@example.org.
Handicap accessible parking is available at all lots for attendees with a valid Disabled Person Parking placard, permit or license plate, as well as the applicable proof that it belongs to them. . There is an extremely limited amount of on-site accessible parking available on a first-come first-serve basis. Accessible Parking is free and does not require a parking pass.
To utilize ADA Parking, you must have:
It is against the law to park in an accessible parking space without the required credentials, or to fraudulently use credentials in order to gain access to Accessible Parking.
Accessible shuttles are available for guests with disabilities traveling between the venues. Please proceed to the shuttle stop location and speak with an onsite representative for any assistance.
Interpreters & Additional Services
Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. To submit a request, please reach out to email@example.com.
Once you are onsite, please check-in at an Accessibility Services Hub to be connected with our interpreting team.
Service animals are permitted throughout the event.
All concessions are accessible and located throughout the venues. If assistance is required, please confer with a festival staff member.
Several fully-equipped medical sites staffed by trained personnel are located throughout the event to manage any issues. Check the Festival Maps and Mobile App for exact locations, or consult with event staff onsite.
All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entry. Upon entry, ask for a crowd management supervisor to connect you with a member of the medical team.
Splash House will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at firstname.lastname@example.org for further information.
Splash House will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our festival more accessible, we encourage you to contact us at email@example.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please reach out to us.
Please note that it may take up to two business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the event and require assistance, please visit a Guest Services booth to receive direct assistance.
We welcome and encourage any feedback and suggestions from our attendees. Please email us at firstname.lastname@example.org. We will do our best to help you have an unforgettable experience.