Accessibility

It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our ADA department has finite resources and needs to focus these resources on helping those who legitimately require assistance.

Each host hotel offers dedicated ADA Accessible rooms. For more information and requests please contact us at ada@splashhouse.com.

An Accessibility Services team member can be requested at the Guest Services booths to support and address the needs of all attendees with accessibility needs. These booths will be labeled on the guest facing maps. There is no ADA pre-registration before the event for onsite services - this is all done onsite at the event.

An Accessibility team member can help you:

• Get your ADA wristband credential
• Have your ADA questions answered
• Learn about our accessibility services

Disabled attendees wishing to utilize some of the accessibility services at Splash House will be required to wear an ADA Wristband. This wristband is acquired onsite at our Guest Services booths by requesting a member of the Accessibility team. There is not an “ADA ticket” that needs to be purchased in order to utilize accessibility services at Splash House.

• ADA Wristbands are good for the duration of the festival
• DO NOT remove your wristband for the duration of the festival
• One (1) ADA Companion Wristband will be issued per disabled patron
• Additional wristbands may be issued for families with young children

If a disabled attendee wants to switch their companion, a new ADA Companion Wristband can be exchanged by bringing the old companion wristband back to a Guest Services booth to be reissued by an Accessibility team member.

We encourage patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. Please note that we will not be renting assisted mobility devices onsite.

Accessible Routes
The venues are all navigable for people with mobility disabilities. Each venue is held on primarily cement with sections of natural terrain, and have accessible routes connecting parking, shuttles, entrances, rooms, pool venues and other activity areas. Guests will need to traverse throughout the festival grounds between stages independently or with the assistance of a companion as the festival does not provide transportation between stages. If you need assistance finding your most accessible route around the venues, please visit us at a Guest Services booth and request a member of the Accessibility team.

Charging
If you need to recharge your motorized wheelchair or other medical equipment, contact an Accessibility team member at the Guest Services booth to help you do so.

• Bring all cords and accessories needed to charge your devices.
• Chargers must use a 110-volt, 20 amp circuit.
• We will not be providing wheelchair or scooter rentals.

A limited number of ADA parking spots at each venue will be available for attendees with a valid Disabled Person Parking placard, permit or license plate, as well as the applicable proof that it belongs to them. ADA Parking in these spots are available on a first come, first serve basis. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger. While the hotel parking is at a cost, there is free parking available at the East Lot, adjacent to the Renaissance hotel.

More information can be found HERE.

Verifications
To utilize ADA Parking, you must have:

• Disabled Person Parking placard, permit or license plate
• DMV-issued documentation that accompanies the Disabled Person Parking placard, permit or license, and corresponding ID
• Documentation may be verified by law enforcement
• The person to whom the placard, permit or license plate is issued in the vehicle

It is against the law to park in an accessible parking space without the required credentials, or to fraudulently use credentials in order to gain access to Accessible Parking.

Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.

The following guidelines must be followed:

• All service animals must be verified by the ADA Coordinator prior to entry. Please reach out to ada@splashhouse.com prior to arriving for more info.
• Once verified, service animal handlers are required to fill out a Service Animal Agreement before proceeding into the event grounds. Once signed, service animals will receive a service animal wristband or tag to indicate verification.
• Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
• Service animals must be housebroken and should use the service animal relief area.
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
• All service animals should have legally required vaccinations. Festival Personnel may ask for proof of vaccination during the verification process.

We ask that you do not leave your animal in your car while you're attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.

There will be shuttles that transport guests between host hotels which are ADA accessible. Please proceed to the shuttle stop location and speak with an onsite representative for any assistance.

Guests with disabilities can be dropped off by friends and family or a rideshare in the ADA Loading and Unloading zone located at each venue. Please see the festival maps for the locations of these rideshare areas at each venue.

There will be an ADA entry lane located at the main entrance of each venue, which will be labeled with signage. Disabled guests may use this lane to safely enter the venue.

Accessible Viewing Areas
There will be an accessible viewing area made available to ADA patrons and their one (1) companion at the Air Museum venue.

Rules

• Companions may be asked to stand in the back of the viewing area if capacity is reached
• The Viewing Area is non-smoking/vaping
• Attendees are not allowed to save spots
• If an attendee is not-present for over an hour, their area will be given to another disabled guest
• Do not block the view of the guests behind you
• All seating is first come, first served

Interpreters & Additional Services

• American Sign Language interpreters will be available for select performances.
• Closed captioning, braille/large font print, guided tours, or other forms of effective communication can be available upon request.

Requests for these services must be emailed to us at least 30 days prior to the event to allow for sufficient preparation. To submit a request, please fill out the Effective Communication Request Form.

Service animals are permitted throughout the festival grounds. However, this does not include emotional support animals, therapy animals, or companion animals. Pets are not allowed and will be turned away.

Rules

• Only legitimate service animals that are individually trained and under the proper care of their owners will be provided with the appropriate credentials to enter the event
• Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered
• If these devices interfere with the service animal’s work or the individual’s disability prevents using these devices, the individual must maintain control of the animal through voice, signal or other effective controls
• Service animals must be housebroken and should use the service animal relief area
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
• All animals should have legally required vaccinations (which may need to be verified)
• All service animals must receive a service animal credential in order to enter the event

We ask that you do not leave your animal in your car while you're inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal.

All concessions are accessible and located throughout the venues. If assistance is required, please confer with a festival staff member.

A fully-equipped medical site staffed by trained personnel will be located within each venue to manage any medical issue. Check the festival map when released for the exact locations.

All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entry. Upon entry, ask for a crowd management supervisor to connect you with a member of the medical team.

Splash House will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at ada@splashhouse.com for further information.

Goldenvoice will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our festival more accessible, we encourage you to contact us at ada@splashhouse.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please reach out to us.

Please note that it may take up to two business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the event and require assistance, please visit a Guest Services booth to receive direct assistance.

We welcome and encourage any feedback and suggestions from our attendees. Please email us at ada@splashhouse.com. We will do our best to help you have an unforgettable experience.