Presale Buying Guide

Everything you need to know to prepare for the on sale

WHEN DO PASSES GO ON SALE?

On Sale begins Thursday, June 17th 2021 at 12pm.

Registering for the on sale is an easy multi-step process

Sign up with your name, mobile number and email
Verify your mobile number with a 4-digit SMS verification code
You’ll receive an SMS code and a link to purchase the morning of the on sale

IMPORTANT ON SALE INFORMATION

The on sale will start at 12pm PT on Thursday, June 17th.
Each weekend of Splash House will have its own ticketing cart. Please be sure to select the correct weekend you’d like to attend.
All hotel package inventory for each weekend will be released June 17th, however a onsale registration code does not guarantee availability for passes or hotel packages.
Access codes and a link to purchase will be sent via SMS and email the morning of the onsale. The code will be valid for both weekends.
If you misplace your code, you can go back to splashhouse.com/register, enter your mobile number and view your unique code.
Your code will be valid until inventory is released for public sale.
Those with Alumni Access are allowed to also register for the onsale. If you’d like to purchase more packages than the maximum cart limit, you will be able to purchase additional packages or passes when the onsale opens at 12pm.

Passes & Packages

Hotel Packages include three (3) night accommodations at the Renaissance, Margaritaville, or Saguaro hotels and GA Splash House passes for your group.
Visit our Hotel Packages page for all inventory.
Limit (1) Hotel Package per order (per weekend).
Hotel packages do NOT include admission to After Hours at the Air Museum, however discounted After Hours pass will be available for Hotel Package purchasers. Select “After Hours” Add-On at check. This offer is available during onsale only.
GA Passes are available for those who have their own accommodations or wish to stay elsewhere. View all 2021 Passes here.
Limit four (4) passes per order per weekend.
Please note inventory is limited in each price tier.

PLACING YOUR ORDER

On the day passes go on sale, go to Splashhouse.com and select “Book Now” on the homepage. You will be offered links for each weekend (August 13-15, August 20-22). Once you choose your weekend you will be sent to the ticketing website to make your purchase.
If you click before 12pm PT you will be placed in a virtual waiting room until the sale begins.
When the sale begins, everyone in the waiting room will be randomly assigned a place in line.
When it's your turn, proceed by following the instruction to order your Pass or Hotel Package

Ticketing Support
For questions about your order, the website you ordered from, the order process, payment plan questions, billing or credit card help, needing copy of receipt, etc. Anything to do with your order, please contact:

support@festivalticketing.com
855-943-5418
M-F 8:00am-4:00pm MST

PAYMENT PLANS

Payment Plan Details:

Payment Plans are available for all orders over $200.
You may pay in full if you do not want to use a payment plan.
In order to use the payment plan, select payment plan at checkout.
50% due at time of purchase and 50% due July 15th.
Subsequent payment will be automatically charged using the original form of payment.
There is a $5 fee to use the Splash House Payment Plan - this will be added to your order at check out.
Payments may take up to 72 hours to process.
Payment Plans available through June 30th.

Missed Payments:

You will have a 10-day grace period to pay. If payment is not received by the 10th day after the initial charge is run, your order will be canceled.
Defaulting on payments will result in cancellation of your order and a $50 restocking fee. No exceptions.