Facebook Instagram Reddit Twitter Tumblr Spotify Email Triangle Youtube Snapchat
 

About The Event

Splash House is a multi-venue music festival hosted poolside across three hotel resorts in Palm Springs on June 7-9 and August 9-11. GA passes include admission to all three resorts and shuttles running between all weekend. Hotel Packages includes room accommodations at one of our host venues along with GA Splash House passes.

By night, the Palm Springs Air Museum hosts our After Hours program -- a pair of open air parties back-dropped by vintage aircrafts and the glowing airport tarmac. After Hours admission is sold separately and may be purchased with or without a Splash House wristband.


 

About Palm Springs

From Frank Sinatra to the modern socialite, Palm Springs has long been a legendary desert haven and SoCal playground. It's reliable sunshine and shimmering palms lure from across the globe with the promise of paradise and perpetual summer. Famously, over 40,000 pools are within the city limits, making it the most per capita in the world. Nowhere are pools and poolside lifestyle more intertwined with the history and culture of a place than this desert oasis, which makes it the perfect place for a poolside festival.

poster

GENERAL INFORMATION

  • Splash House is a 21+ Festival.
  • ID is required for wristband pickup and re-entry to all venues.
  • A Splash House admission wristband includes access to all three hotel venues on Saturday and Sunday, subject to capacity limits.
  • Hotel programming runs Saturday & Sunday from noon until sundown.
  • Everyone is subject to search on entry to venues.
  • Re-entry is allowed at all venues, subject to capacity.
  • Splash House shuttles are complimentary and run between all venues.
  • The show will take place rain or shine.
  • Lineup and set times are subject to change.
  • Hotel Package purchasers will receive an email prior to arrival with all hotel and check-in details.
  • After Hours is a separately ticketed entry at the Palm Springs Air Museum. All Splash House policies apply.
  • After Hours programming runs from 9:00PM to 2:00AM on Friday & Saturday nights.
  • + Wristband Pickup

    For both General Admission and Hotel Package purchasers, you will be sent downloadable PDF tickets for the passes included with your order. Please print these tickets out to exchange for your wristbands at the event. You may exchange your tickets separately if others in your group are arriving at different times.

    Your driver's license or passport will be required to pick up your wristband. Please make sure you keep your ID on you at all times as many venues require additional ID check for re-entry.

    Box Office location, hours, and all wristband exchange details will be announced closer to the festival date.

  • + Shuttles

    Splash House shuttles run between all hotel venues during programming hours. Direct shuttle service will be offered to the Air Museum and back each night for all Splash House hotels.

  • + Hotel Packages

    If you have purchased a hotel package, you may check in to your room with the hotel directly once you arrive. Please remember to bring your photo ID and credit card to check in. Although your room is paid for in full, you will need a credit or debit card to cover any incidental charges or damages to the room (this does not need to be the same card used to purchase your package). On-site Travel Package concierge contact info will be available at a later date.

  • + Floaties

    For the safety of all our Splash Mates, please keep in mind pool floaties can no be larger than 4’x4’ when inflated for entry to any hotel pool. Stay safe and float on friends!

  • + Cabanas & Daybeds

    Cabanas and daybeds are available for reservation at all venues. For inquires & availability please email vip@splashhouse.com.

  • + Lockers

    Keep your things safe while you splash. Lockers will be available at our three hotel venues so you can store your belongings and have access to it all weekend. Make sure to pick up your belongings by Sunday before the end of the festival.

  • + Water

    Free water will be provided at all shuttle stops along with select hydration stations inside our hotel venues. Take advantage and stay hydrated! Water will also be sold at all venues.

  • + Parking

    Parking at hotel venues is extremely limited and available to hotel package purchasers only. GA Splash House attendees may utilize free parking options available in the city of Palm Springs. Once you arrive to a Splash House venue, your wristband offers unlimited access to shuttles between the host venues.

    Free Public Parking located in downtown Palm Springs: 275 S. Indian Canyon Drive, Palm Springs, CA 922262

  • + Festival Ticketing Support

    For questions about your order, the website you ordered from, the order process, payment plan questions, billing or credit card help, needing copy of receipt, etc. Anything to do with your order, please contact:

    support@festivalticketing.com

    855-943-5418
    M-F 8:00am-5:00pm MST

poster

ALLOWED ITEMS

* Polices apply to Splash House pool venues & Air Museum. Overnight hotel package guests are subject to hotel policies *

No

  • Pool phobia
  • Audio Recording Devices
  • Outside food & beverage
  • Chairs, tents, beach umbrellas
  • Coolers, glass, metal/steel/aluminum containers
  • Drugs & Drug Paraphernalia
  • Bota bags
  • Drones, Remote Control Aircraft, Toys or Cars
  • Fireworks / Explosives / Flammable Liquids
  • Flags
  • Large chains or spiked jewelry
  • Markers, pens, or spray paint
  • Laser Pointers
  • Musical Instruments
  • Outside Food or Beverage
  • Animals/pets, Including Emotional Support Animals
  • Professional Cameras / Video Cameras
  • Spray Paint / Giant Markers / Sharpees
  • Squirt Guns
  • Tents / Tarps
  • Totems
  • Unauthorized/Unlicensed Vendors
  • Unauthorized Solicitations, Flyers, Sampling, Give-aways, etc.
  • Weapons of any Kind (Includes Guns, Ammo, Pocket Knives, Pepper Spray, etc.)
  • Any Item Deemed Inappropriate by Festival Security

Yes

  • Floaties (4'x4' maximum inflated size)
  • Backpacks
  • Chapsticks
  • Cigarettes (In designated smoking areas only)
  • Contact Lens Solution (Eye Drops)
  • Digital Cameras (Non-Pro)
  • Disposable Cameras
  • Ear Plugs
  • E-cigs/Vapes
  • Empty Plastic Bottles & Camelbaks (40 oz or less)
  • Fanny Packs
  • Film Cameras (Non-Pro)
  • GoPros (no poles/extenders)
  • Hats
  • Lighters
  • Misters (Empty, Plastic, Small/Personal Sized)
  • Parasols
  • Single compartment purses
  • Small Bags (20"x20" or less)
  • Beach Towels
  • Sun Block (non aerosol)
poster

FREQUENTLY ASKED QUESTIONS

General

  • + Venues

    Our 2019 venues include The Renaissance, The Riviera, and The Saguaro. All three venues are within two miles apart and are connected via our Splash House shuttles running throughout the weekend. After Hours is located at the Palm Springs Air Museum.

  • + After Hours

    After Hours is our night series on the tarmac of the Palm Springs Air Museum, including a Friday night opening party & Saturday after party. After Hours tickets include admission to both nights and shuttle transportation running to & from our host hotels. There is limited parking on site, we recommend taking the Splash House shuttles or a taxi or rideshare.

    If you purchased After Hours admission or a Combo Pass (Splash House + After Hours), you may pickup your wristband directly at the Air Museum. Please bring a printed copy of your e-ticket. This is a 21+ event and a valid ID will be required for entry.

    After Hours VIP Passes include:

    • Express entry
    • Private lounge with comfortable seating
    • Reserved premium viewing area
    • Private cash bar
    • Private restrooms
  • + Weekend Schedule

    Poolside programming at our three host resorts takes place from noon until sundown on Saturday and Sunday. After Hours at the Air Museum is on Friday & Saturday nights, 9pm-2am.

  • + Shuttles

    A shuttle stop is located at each hotel and shuttles will run nonstop during festival programming hours. When you’re ready to move to another venue, simply follow the signage to find a shuttle ready to depart to the next location. After Hours shuttles will also be running both Friday and Saturday nights in direct routes to/from the Air Museum and each hotel venue. Additional shuttle details will be announced closer to the festival.

  • + Cabanas & Tables

    Cabanas and tables are available for reservation at all venues. For inquiries please email VIP@splashhouse.com.

  • + Locker Rentals

    Locker rentals will be available at our three venues so you can store your belongings and have access to it all weekend. Make sure to pick up your belongings by Sunday before the end of the festival to retrieve your items.

  • + Parking

    A General Admission parking lot will be available near our box office at the Renaissance Hotel. Stay tuned for details.

  • + Water

    Free water will be provided at all shuttle stops to keep you hydrated. Water will also be sold inside the venues.

  • + Re-Entry

    Re-entry is allowed at all hotel venues subject to capacity.

Hotel Packages

  • + What's Included in a Travel Package

    All travel packages include a three night stay (Friday-Monday) at the Saguaro Palm Springs, Riviera Palm Springs, or Renaissance Palm Springs, plus your choice of 2 or 4 Splash House tickets and shuttle transportation between the Splash House venues. All taxes are included. Please note this is a 21+ event and all Hotel Package must be of age to receive a Splash House wristband.

  • + Choosing a Hotel Package

    Over 1,000 rooms are available across our three resorts. These rooms are split up by type, bed configuration, and view. Browse all available room types here.

  • + Are Payment Plans Available?

    Yes, payment plans are available for Hotel Packages and all orders over $200. Select the EZ Pay option at checkout to split your purchase into automatic monthly payments.

    June Packages: Split your order into 3 equal payments

    • March 5th - Last day to qualify for 3 payments
    • April 5th - Last day to qualify for 2 payments

    August Packages: Split your order into 5 equal payments

    • March 6th - Last day to qualify for 5 payments
    • April 6th - Last day to qualify for 4 payments
    • May 6th - Last day to qualify for 3 payments
    • June 6th - Last day to qualify for 2 payments

    For additional questions regarding your payment plan, please contact ticketing support at support@festivalticketing.com

  • + Do Packages Include After Hours Tickets?

    No. After Hours tickets are sold separately, however discounted tickets are available for package holders. Add the After Hours GA w/Package ticket with your package to purchase the discounted offer.

  • + Check-In & Check-Out Times

    We abide by the hotels’ standard check-in and check-out times, which are:

    Riviera Palm Springs: Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am.

    Renaissance Palm Springs: Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am.

    Saguaro Palm Springs: Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 12pm.

  • + Where Will I Receive My Tickets?

    Package purchasers will be sent downloadable PDF tickets for the GA Splash House passes included in your package. Please note, Print-At-Home tickets will be sent via email about two (2) weeks before the event. Please print these tickets out to exchange for your wristbands at the event. You may exchange your tickets separately if others in your group are arriving at different times.

  • + How Do I Check In?

    You may check in directly with the hotel when you arrive. Please be sure bring your photo ID and credit or debit card to check into the hotel room. This credit or debit card will be used to pay for any incidental charges or damages to the room. This does not need not need to be the same card used to purchase your package.

  • + Is Parking Provided At The Hotel?

    Valet and self-parking are available upon arrival for additional fees. However, our complimentary shuttle transportation is available to and from the Splash House venues. As it gets closer to the event, the package purchaser will receive an email with all of the event details.

  • + Late Check-Out

    If you would like a late check out this can be added directly at the hotel once you check in subject to availability.

  • + Can I Add Additional Nights To My Stay?

    For additional nights, please book an independent reservation for those nights in the same type of room (same bed type) with the hotel directly. Please contact us our Guest Services team with the new reservation number and your Splash House order number, and our hotel team will work to combine your stay. They can be reached at info@valleymusictravel.com or by phone at 1-888-833-1031.

  • + Can More Than Two People Stay In A Hotel Room?

    Hotel occupancy is based on the package that we sell, for either two or four guests. We cannot allow additional persons above the package occupancy to occupy the rooms.

  • + Can We Request Our Room Be Next To Our Friends? Can They Be Connected?

    If you would like to make a room request, please reach out to our Guest Services team at info@valleymusictravel.com. We will do our best to put you next to, or as close as possible, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call. Please note the hotel will not have any information on your reservation until the week of the event.

  • + Alternate Pickups

    Our Guest Services team will be in touch prior to arrival to collect the names of additional guests staying in your room.

  • + Sleeper Sofas

    The following room types will include a sleeper sofa. Visit our Packages page for details for all available hotel packages.

    • 3-Nights Riviera Palm Springs in a Junior Suite with patio for 2 People
    • 3-Nights Riviera Palm Springs in a Junior Suite with balcony for 2 People
    • 3-Nights Riviera Palm Springs in a Studio Suite for 2 People
    • 3-Nights Riviera Palm Springs in a Concert Pool View Grand Deluxe Suite with patio for 2 People
    • 3-Nights Riviera Palm Springs in a Concert Pool View Grand Deluxe Suite with balcony for 2 People
    • 3-Nights Riviera Palm Springs in a Concert Pool View Premium Suite for 2 People
    • 3-Nights The Saguaro Palm Springs in a Pool View Suite for 2 People
    • 3-Nights The Saguaro Palm Springs in a Pool View Suite for 4 People
    • 3-Nights The Saguaro Palm Springs in a Pool View Suite with patio for 4 People
    • 3-Nights The Saguaro Palm Springs in a Two Bedroom Suite for 2 People
  • + Purchasing A Package As A Gift

    In order to accommodate this, the original purchaser must contact the Valley Music Travel Guest Services team at 888-805-8930 or info@valleymusictravel.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.

  • + Can I buy multiple rooms?
    We have a one (1) ‘per order’ limit for hotel packages to make sure everyone has a chance to get a room. You may purchase additional hotel packages with the same customer account once you complete your first order.
  • + Hotel Package Waitlist

    Missed out on the Hotel Package you wanted? No stress.

    We’ve partnered with Lyte so you can request Hotel Packages once that room type becomes sold out. All passes purchased through the Exchange are guaranteed for admission, so there’s no risk of buying a fake pass.

    I'M LOOKING TO REQUEST A PACKAGE THAT HAS SOLD OUT:

    • Through Fan-to-Fan Exchange, you can request the Package you want with your credit card.
    • Once Lyte gets a matching package from another fan, you will be charged exactly what Lyte quoted you. No hidden fees.
    • You can track your status on the waitlist and cancel your request at any time until it is filled.
    • After purchase, the Hotel Package will be automatically transferred to your name.

    GET STARTED

    • Head over to our Lyte Exchange to request your package
    • For more details and FAQs on Lyte please visit here
  • + Refunds & Cancellations

    We do not offer refunds on room packages as all sales are final, however we’ve partnered with Lyte so you can resell a Hotel Packages once that room type becomes sold out.

    I'M LOOKING TO RETURN MY PACKAGE:

    • With the Fan-to-Fan Exchange you can sell back your package once that room type has sold out.
    • Lyte will make you an offer on the spot - sometimes more and sometimes a little less than you paid, depending on demand. Lyte’s mission is to ensure the next fan gets to go at a fair price.
    • You get paid for your package within 24 hours of the event.

    GET STARTED:

    • Head over to Lyte Exchange learn more or start your exchange
    • For more details and FAQs on Lyte please visit here
  • + Nearby Hotels
    If you are looking for accommodations outside of our host venues, use Curadora for discounted rates at nearby hotels. Search June or August rates

Ticketing

  • + Box Office Location & Hours

    The main box office is located at the Renaissance. Hours and additional wristband pickup details will be announced at a later date.

  • + Proof of Age

    This is a 21+ event. Your Driver's License or Passport will be required to pick up your wristband. You may not pickup additional wristbands with your order unless that guest is present. Please make sure to keep your ID on you at all times as any venue may ask for proof of age. Please note we are unable to accept ANY other form of ID, so please ensure you have one of these prior to the festival.

  • + Are Payment Plans Available?

    Payment plans are available for all orders over $200. Select the EZ Pay option at checkout to split your purchase into automatic monthly payments.

    June Packages: Splits your order into 3 equal payments

    • March 6th - Last day to qualify for 3 payments
    • April 6th - Last day to qualify for 2 payments

    August Packages: Split your order into 5 equal payments

    • March 6th - Last day to qualify for 5 payments
    • April 6th - Last day to qualify for 4 payments
    • May 6th - Last day to qualify for 3 payments
    • June 6th - Last day to qualify for 2 payments

    First payment is due when placing order. Subsequent monthly payments will be automatically charged using the original form of payment on the same day as the original order date through May 2019 for Splash House June and July 2019 for Splash House August.

    Missed Payments
    You will have a 10-day grace period to pay. If payment is not received by the 10th day after the initial charge is run, your order will be canceled. Defaulting on payments will result in cancellation of your order and a $50 restocking fee. No exceptions. It is your responsibility to manage your payment plan and to check your credit card and bank statements for charges.

    For additional questions regarding your payment plan, please contact ticketing support at support@festivalticketing.com.

  • + Refunds

    All sales are final and tickets are non-refundable.

  • + When Will I Receive My Tickets?

    E-tickets are sent out around two weeks before the event. After you purchase a ticket, you will receive a confirmation email. You will receive another email a couple weeks before the event with your Print-At-Home tickets.

    If you did not receive your Print-At-Home ticket, send a request to Festival Ticketing Support at: 855-943-5418 or support@festivalticketing.com

  • + How Do I Pickup My Wristband?

    Bring your ticket to our box office located at the Renaissance to pick up your wristband. Your E-ticket will be emailed to you prior to the event. If you cannot find your confirmation email, send a request for your tickets to Festival Ticketing

  • + Ticketing Support Information

    For questions or updates regarding your Splash House order, please contact ticketing support at 855-943-5418 or support@festivalticketing.com. Hours of operation are Monday-Friday, 8:00AM-5:00PM MST (Arizona Time).

  • + Are group discounts available?
    We do not offer group discounts, however if you’d like to reserve a table or cabana for your group you can reach out to us at VIP@splashhouse.com.