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Festival Info

Everything you need to know before you go

About The Event

Splash House is a summer festival series that takes place across multiple weekends at three hotel resorts in Palm Springs, our favorite desert playground. Each resort is a full takeover hosting a poolside stage, rooms, and balconies that are all part of the fun. Desert days continue into the night for our After Hours series, where we dance aside the planes and under the stars at the Palm Springs Air Museum.

GA pool passes include access to all three host resorts, with programming Saturday & Sunday from noon to sundown. If you’re feeling like making some friends, book a hotel package to call Splash House home. Hotel packages include weekend passes and a 3-night stay at one of our host resorts.

Splash House collage

General Information

  • Splash House is a 21+ Festival. ID is required for wristband pickup and re-entry to all venues.
  • A Splash House admission wristband includes access to all three hotel venues on Saturday and Sunday, subject to capacity limits.
  • Hotel programming runs Saturday & Sunday from noon until sundown.
  • Everyone is subject to search on entry to venues.
  • Re-entry is allowed at all venues, subject to capacity.
  • Splash House shuttles are complimentary and run between all venues.
  • The show will take place rain or shine.
  • Lineup and set times are subject to change.
  • Hotel Package purchasers will receive an email prior to arrival with all hotel and check-in details.
  • After Hours is a separately ticketed entry at the Palm Springs Air Museum. All Splash House policies apply.
  • After Hours programming runs from 9:00PM to 2:00AM on Friday & Saturday nights.
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  • Wristband Pickup

    For Splash House General Admission and Hotel Package purchasers and all After Hours purchasers, you will be sent AXS Mobile ID tickets for the passes included with your order. Please note, your mobile ticket(s) will be scanned at the box office in exchange for your wristband(s) that is required for Splash House and After Hours entry throughout the weekend.

    If your party is arriving separately, you may transfer individual mobile tickets through your AXS account – instructions can be found HERE. The recipient will receive an email with a link to click to get their tickets and, if they haven’t already, to download and install the AXS App. For security purposes your AXS Mobile ID refreshes every 60 seconds to a new QR code so any screenshot taken or printed out in advance of entry will not be valid.

    This is a 21+ event. Your driver's license or passport will be required to pick up your wristband. Please make sure you keep your ID on you at all times as many venues require additional ID check for re-entry.

    Required for box office wristband pickup and entry:

    • Face covering (regardless of vaccination status)
    • ID for 21+ verification
    • Proof of vaccination or negative test result within 72 hours
    • AXS Mobile app and Mobile ID (click here to download the app)

    Box office will be located at the Palm Springs Convention Center – Oasis Hall. This is the ONLY pickup location for all passes and guests including After Hours GA and VIP. There will be NO pickup at the Air Museum, or any of the hotels. Parking will be available for wristband pickup -- venue & parking maps coming soon. Hours and address are below.

    Address:
    Palm Springs Convention Center
    Oasis Hall
    277 N Avenida Caballeros, Palm Springs, CA 92262

    Friday: 2pm-1am
    Saturday: 11am-1am
    Sunday: 10am-4pm

  • Shuttles

    Splash House shuttles run between all hotel venues during programming hours. Direct shuttle service will be offered to the Air Museum and back each night for all Splash House hotels. The Renaissance shuttle stop is now located on Avenida Caballeros. Check the festival maps for more details.

  • Hotel Packages

    If you have purchased a hotel package, you may check in to your room with the hotel directly once you arrive. Please remember to bring your photo ID and credit card to check in. Although your room is paid for in full, you will need a credit or debit card to cover any incidental charges or damages to the room (this does not need to be the same card used to purchase your package). On-site Hotel Package concierge contact info will be available at a later date.

  • Floaties

    For the safety of all our Splash Mates, please keep in mind pool floaties can be no larger than 4’x4’ when inflated for entry to any hotel pool. Stay safe and float on friends!

  • Tables & Cabanas

    Secure your place poolside with a table reservation. Table & Cabana packages include GA passes for your group, a reservation fee for your reserved table or cabana, plus express credential pickup and escorted venue entry on arrival. See Passes page for more detail, or email us at tables@splashhouse.com.

  • Lockers
    Keep your things safe while you splash. Lockers will be available at our three hotel venues so you can store your belongings and have access to it all weekend. Make sure to pick up your belongings by Sunday before the end of the festival.
  • Water

    Free water will be provided at all shuttle stops along with select hydration stations inside our hotel venues. Take advantage and stay hydrated! Water will also be sold at all venues.

  • Parking

    General festival parking is available at the Palm Springs Convention Center. Located right next to the Renaissance hotel. 277 N Avenida Caballeros, Palm Springs, CA 92262. Parking will be available from Friday-Monday including overnight.

    Parking at hotel venues is extremely limited and available to hotel package purchasers only.

  • Festival Ticketing Support

    For questions about your order, the website you ordered from, the order process, payment plan questions, billing or credit card help, needing copy of receipt, etc. Anything to do with your order, please contact:

    support@festivalticketing.com

    855-943-5418
    M-F 10:00am-4:00pm MST

  • Mobile App
    The 2021 Splash House mobile app is here!  Click here to download or search "Splash House" in the App Store to download and have schedule, maps and more handy on your phone. The app is currently available for iOS only.  

RULES & REQUIRED READING

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  • House Rules
    • The Golden Rule: Treat our hotels like you would treat your own home. Please do not damage or vandalize these properties!
    • Clean up your room when you leave. Remember that real human beings work here.
    • Hotel employees are our friends. Treat them with respect.
    • Make friends with your neighbors. Many lifelong friendships have been forged here.
    • Real splash mates decorate their balconies.
    • No need to move your furniture. The feng shui is just fine as-is.
    • Don’t throw anything off your balcony except waves, winks, and invites to your birthday party.
    • Believe it or not, people need to sleep. Be aware of your music and noise volume.
    • No smoking on property. Breathe in that sweet summer air instead.
  • Pool Rules
    • The Golden Rule: Treat our splash mates like you would treat your best friend. No fighting or being rude!
    • Respect other people’s differences, backgrounds, orientations, and opinions.
    • Listen to our staff and safety personnel. We are here working for you!
    • Smile and say hello to strangers. You never know who's your next best friend.
    • Wear whatever makes you feel good and don’t be afraid to dress up.
    • Carry your ID with you at all times. But don’t use it for driving!
    • Leave your phone in your hotel room and see where your feet take you.
    • Drink lots of water and consume alcohol responsibly.
    • No outside food, beverage, glass, or any prohibited items at the pools!
    • Max inflated floatie size is 4’x4'. Be nice to other people's floaties, they have feelings too.
  • Public Safety
    • Security and safety are of utmost importance. We work hand in hand with law enforcement and public safety agencies to help ensure the safety of our events. Because of those very same concerns, we are unable to publicly comment on detailed, specific actions which are taken. Some of the security measures you will notice upon your arrival such as bag checks.
    • Please note that we will implement searches upon festival entry. Please note the Prohibited Items list, these will be confiscated / surrendered upon entry.
    • If you, or a friend, require medical assistance please locate your nearest medical tent or alert a staff member.
    • And remember: if you see something, say something. Flag down any staff member or Public Safety official if you notice something that doesn’t seem quite right.
Splash House collage

Frequently Asked Questions

General

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  • Venues

    Our 2021 venues include The Renaissance, Margaritaville Palm Springs, and The Saguaro Palm Springs. All three venues are within two miles apart and are connected via our Splash House shuttles running throughout the weekend. After Hours is located at the Palm Springs Air Museum.

  • After Hours

    After Hours is our night series on the tarmac of the Palm Springs Air Museum, including a Friday night opening party & Saturday after party. After Hours tickets include admission to both nights and shuttle transportation running to & from our host hotels. There is no parking on site, we recommend taking the Splash House shuttles or a taxi or rideshare.

    If you purchased After Hours admission or a Combo Pass (Splash House + After Hours), you may pickup your wristband directly at the Air Museum. Please bring a printed copy of your e-ticket. This is a 21+ event and a valid ID will be required for entry.

    After Hours Plus Passes include:

    • Express entry
    • Private lounge with comfortable seating
    • Reserved premium viewing area
    • Private cash bar
    • Private restrooms
    • Reserved tables are available with a Table package
  • Weekend Schedule

    Poolside programming at our three host resorts takes place from noon until sundown on Saturday and Sunday. After Hours at the Air Museum is on Friday & Saturday nights, 9pm-2am.

  • Shuttles

    A shuttle stop is located at each hotel and shuttles will run nonstop during festival programming hours. When you’re ready to move to another venue, simply follow the signage to find a shuttle ready to depart to the next location. After Hours shuttles will also be running both Friday and Saturday nights in direct routes to/from the Air Museum and each hotel venue.

    The shuttle stop for the Renaissance has a new location on Avenida Caballeros. Check the festival maps for more details.

  • Tables & Cabanas

    Secure your place poolside with a table reservation. Table & Cabana packages include GA passes for your group, a reservation fee for your reserved table or cabana, plus express credential pickup and escorted venue entry on arrival. See Passes page for more detail, or email us at tables@splashhouse.com.

  • Locker Rentals

    Locker rentals will be available at our three venues so you can store your belongings and have access to it all weekend. Make sure to pick up your belongings by Sunday before the end of the festival to retrieve your items.

  • Parking

    A free General Admission parking lot will be available at the Palm Springs Convention Center – East Lot. 277 N Avenida Caballeros, Palm Springs, CA 92262. Parking will be available from Friday-Monday including overnight.

  • Water

    Free water will be provided at all shuttle stops to keep you hydrated. Water will also be sold inside the venues.

  • Re-Entry

    Re-entry is allowed at all hotel venues subject to capacity.

  • Bitchin Balconies

    Bitchin Balconies will be back for 2021! Click here for contest rules & details.

Hotel Packages

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  • What's Included in a Hotel Package?

    All hotel packages include a three-night stay (Friday-Monday) at the Saguaro Palm Springs, Margaritaville Palm Springs, or Renaissance Palm Springs, plus Splash House GA passes for your group including shuttle transportation between the Splash House venues. All taxes are included. Please note this is a 21+ event and all Hotel Package guests must be of age to receive a Splash House wristband.

  • How Do I Choose A Hotel Package?

    Over 1,000 rooms are available across our three resorts. These rooms are split up by type, bed configuration, and view. Browse all available room types here.

  • Do Packages Include After Hours Tickets?

    No. After Hours tickets are sold separately, however discounted passes are available for package holders. Add the After Hours GA w/Package ticket with your package to purchase the discounted offer.

  • What are Check-In & Check-Out Times?

    For all properties, check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am.

  • Where Will I Receive My Tickets?

    Tickets will be sent via email about two (2) weeks before the event. Please note, your ticket(s) will be scanned at the box office in exchange for your wristband(s). You may exchange your tickets separately if others in your group are arriving at different times.

  • Do I need to pick up my wristband prior to checking in to my hotel?
    Yes, wristbands must be picked up from the box office prior to checking in to your hotel. Your wristband is required to check in.
  • How Do I Check In?

    You may check in directly with the hotel when you arrive after picking up your wristband from the box office. Please be sure bring your photo ID and credit or debit card to check into the hotel room. This credit or debit card will be used to pay for any incidental charges or damages to the room. This does not need to be the same card used to purchase your package.

  • How Do I Add Names To My Hotel Reservation?

    Our guest services team will reach out prior to the event with a Guest Name form. This will allow you to submit names for all guests staying in your hotel room. These guest names will be submitted to the hotel and allowed to check into the room on your behalf.

    Emails will be sent out one week prior to check-in. If you did not receive an email or have any other hotel package questions, please email info@valleymusictravel.com or call them at 888-833-1031

  • Is Parking Provided At The Hotel?

    Valet and self-parking are available upon arrival for additional fees. A free parking lot is available at the Palm Springs Convention center (277 N Avenida Caballeros, Palm Springs, CA 92262). Our complimentary shuttle transportation is available to and from the Splash House venues.

    Emails to package purchasers will be sent out one week prior to check-in. If you did not receive an email or have any other hotel package questions, please email info@valleymusictravel.com.

  • Late Check-Out

    Emails to package purchasers will be sent out one week prior to check in. That email will include a link to book additional nights directly with the hotel. If you did not receive an email or have any other hotel package questions, please email info@valleymusictravel.com.

  • Can I Add Additional Nights To My Stay?

    Stay tuned for options to add additional nights to your booking.

  • How many guests can stay in my room?

    You may adjust the number of guests included your package based on the allowed occupancy of each room. Hotel occupancy is based on a maximum of two guests per bed, plus one guest for a sleeper sofa. We cannot allow additional persons above the room occupancy in any package.

  • Can We Request Our Room Be Next To Our Friends? Can They Be Connected?

    If you would like to make a room request, please reach out to our Guest Services team at info@valleymusictravel.com. We will do our best to put you next to, or as close as possible, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call. Please note the hotel will not have any information on your reservation until the week of the event.  

  • Can I transfer my hotel package to a friend?
    Hotel packages have passed the deadline for transfers via the AXS app. But you can reach out to info@valleymusictravel.com to transfer your hotel package.
  • Purchasing A Package As A Gift

    In order to accommodate this, the original purchaser must contact the Valley Music Travel Guest Services team at 888-833-1031 or info@valleymusictravel.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.

    Alternate pickups can be added up to 2 weeks prior to check-in. Additions will not be permitted beyond that date.

  • Can I buy multiple rooms?

    We have a (1) ‘per order’ limit for hotel packages to make sure everyone has a chance to get a room. You may purchase additional hotel packages with the same customer account once you complete your first order.

  • Refunds & Cancellations

    We do not offer refunds on room packages as all sales are final. However, you can transfer your ticket to a friend or request to return them to the waitlist for a refund. View our Order Management page for more info.

Ticketing

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  • Box Office Location & Hours

    For Splash House General Admission and Hotel Package purchasers and all After Hours purchasers, you will be sent AXS Mobile ID tickets for the passes included with your order. Please note, your mobile ticket(s) will be scanned at the box office in exchange for your wristband(s) that is required for Splash House and After Hours entry throughout the weekend.

    If your party is arriving separately, you may transfer individual mobile tickets through your AXS account – instructions can be found HERE. The recipient will receive an email with a link to click to get their tickets and, if they haven’t already, to download and install the AXS App. For security purposes your AXS Mobile ID refreshes every 60 seconds to a new QR code so any screenshot taken or printed out in advance of entry will not be valid.

    This is a 21+ event. Your driver's license or passport will be required to pick up your wristband. Please make sure you keep your ID on you at all times as many venues require additional ID check for re-entry.

    How to receive/view tickets:

    • Step 1: Download the AXS mobile app/sign
    • Step 2: Sign-in with the same email address used to purchase tickets or to accept transferred tickets.
    • Step 3: Tap the ticket icon at the bottom
    • Step 4: Tap “Splash House”

    (Hotel Package Reservation Name are not eligible for AXS Mobile ID transfer)

    Box office will be located at the Palm Springs Convention Center – Oasis Hall. This is the ONLY pickup location for all passes and guests including After Hours GA and VIP. There will be NO pickup at the Air Museum, or any of the hotels. Parking will be available for wristband pickup -- venue & parking maps coming soon. Hours and address are below.

    Address:
    Palm Springs Convention Center
    Oasis Hall
    277 N Avenida Caballeros, Palm Springs, CA 92262

    Friday: 2pm-1am
    Saturday: 11am-1am
    Sunday: 10am-4pm

  • Proof of Age

    This is a 21+ event. Your Driver's License or Passport will be required to pick up your wristband. You may not pickup additional wristbands with your order unless that guest is present. Please make sure to keep your ID on you at all times as any venue may ask for proof of age. Please note we are unable to accept ANY other form of ID, so please ensure you have one of these prior to the festival.

  • Refunds

    All sales are final and tickets are non-refundable.

  • When Will I Receive My Tickets?

    E-tickets are sent out around two weeks before the event. After you purchase a ticket, you will receive a confirmation email. You will receive another email a couple weeks before the event with your Print-At-Home tickets.

    If you did not receive your Print-At-Home ticket, send a request to Festival Ticketing Support at: 855-943-5418 or support@festivalticketing.com.

  • How do I View/Receive My Tickets?
    • Step 1: Download the AXS mobile app/sign
      • (if you’re receiving transferred tickets, confirm the email the sender used)
    • Step 2: Tap the ticket icon at the bottom
    • Step 3: Tap “Splash House”
      • (Hotel Package Reservation Name are not eligible for AXS Mobile ID transfer)
  • How Do I Pickup My Wristband?

    Bring your ticket to our box office to pick up your wristband. Your E-ticket will be emailed to you prior to the event. If you cannot find your confirmation email, send a request for your tickets to Festival Ticketing.

  • What do I need to have with me in order to pick up my wristband?
    • Face covering (regardless of vaccination status)
    • ID for 21+ verification
    • Proof of vaccination or negative test result within 72 hours
    • AXS Mobile app and Mobile ID (click here to download the app)
  • Does My Name Need To Match My Ticket?

    We do not match tickets with ID's, so your name does not need to match that on the ticket. A valid Photo ID is required though as this a 21+ event.

  • How Do I Transfer My Ticket To a Friend?
    For those of you that would like to transfer your tickets to another Splash Mate, you can use the ticket transfer feature inside Fan Account here.
  • How Do I View My Order Details?
    New this year, you can manage your order Fan Account. To access Fan Account, login HERE and select ‘Fan Account’ from the left side menu.
  • I have the tickets for my party, can I pick up their passes for them?
    No, all guests must be present to pick up their wristbands and provide proof of vaccination or negative test result within 72 hours of check-in.
  • I have the tickets for my party, but we’re arriving separately. How can they pick up their wristbands?

    Tickets can be transferred to a friend via the AXS mobile app.

    How to transfer tickets:

    • Step 1: Download the AXS mobile app/sign in
    • Step 2: Tap the ticket icon at the bottom
    • Step 3: Tap “Splash House”
    • Step 4: Tap “Transfer”
    • Step 4: Enter recipient’s first/last name + email address
    • Step 5: Tap Continue
    • Step 6. Review the information and tap transfer
    • The recipient will receive an email with a link to click to get their tickets and, if they haven’t already, to download the AXS App and view tickets.
  • I Bought Tickets but Want to Buy a Table/Cabana
    If you’d like to book a table or cabana and already have tickets, Table reservations are now available via Offers without additional tickets bundled. Book your reservation and bring other friends who have their Splash House passes.
  • Are There Any Special Ticketing Offers and Upgrades?
    Visit the order management page to view special offers. They may also be visible in your Fan Account depending on the pass or package you purchased.
  • Where can I buy tickets?
    Tickets can be purchased via regular onsale or joining the waitlist. For more information, visit our order management page here.
  • How does the waitlist work?

    If you have passes or a package you can’t use, you can request to return them to the waitlist for a refund. To send your request in, fill out this form and someone from our Ticket Purchase Support team will get back to you on your request.

    Please note that refunds will be subject to approval based on waitlist requests that match your return.

  • Ticketing Support Information

    For questions or updates regarding your Splash House order, please contact ticketing support at 855-943-5418 or support@festivalticketing.com. Hours of operation are Monday-Friday, 10:00AM-4:00PM MST (Arizona Time).

Allowed Items

* Polices apply to Splash House pool venues & Air Museum. Overnight hotel package guests are subject to hotel policies *

NO

  • Pool phobia
  • Audio Recording Devices
  • Outside food & beverage
  • Chairs, tents, beach umbrellas
  • Coolers, glass, metal/steel/aluminum containers
  • Drugs & Drug Paraphernalia
  • Bota bags
  • Drones, Remote Control Aircraft, Toys or Cars
  • Fireworks / Explosives / Flammable Liquids
  • Flags
  • Hula Hoops
  • Large chains or spiked jewelry
  • Laser Pointers
  • Musical Instruments
  • Outside Food or Beverage
  • Animals/pets, Including Emotional Support Animals
  • Professional Cameras / Video Cameras
  • Spray Paint / Giant Markers / Sharpees
  • Squirt Guns
  • Tents / Tarps
  • Totems
  • Unauthorized/Unlicensed Vendors
  • Unauthorized Solicitations, Flyers, Sampling, Give-aways, etc.
  • Weapons of any Kind (Includes Guns, Ammo, Pocket Knives, Pepper Spray, etc.)
  • Any Item Deemed Inappropriate by Festival Security

YES

  • Floaties (4'x4' maximum inflated size)
  • Backpacks
  • Chapsticks
  • Cigarettes (In designated smoking areas only)
  • Contact Lens Solution (Eye Drops)
  • Digital Cameras (Non-Pro)
  • Disposable Cameras
  • Ear Plugs
  • E-cigs/Vapes
  • Empty Plastic Bottles & Camelbaks (40 oz or less)
  • Fanny Packs
  • Film Cameras (Non-Pro)
  • GoPros (no poles/extenders)
  • Hats
  • Lighters
  • Misters (Empty, Plastic, Small/Personal Sized)
  • Parasols
  • Single compartment purses
  • Small Bags (20"x20" or less)
  • Beach Towels
  • Sun Block (non aerosol)
  • PPE Face Masks