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Festival Info

Everything you need to know before you go

About The Event

Splash House is a summer festival series that takes place across multiple weekends at three hotel resorts in Palm Springs, our favorite desert playground. Each resort is a full takeover hosting a poolside stage, rooms, and balconies that are all part of the fun. Desert days continue into the night for our After Hours series, where we dance aside the planes and under the stars at the Palm Springs Air Museum.

GA pool passes include access to all three host resorts, with programming Saturday & Sunday from noon to sundown. If you’re feeling like making some friends, book a hotel package to call Splash House home. Hotel packages include weekend passes and a 3-night stay at one of our host resorts.

Splash House collage

General Information

  • Splash House is a 21+ Festival. ID is required for wristband pickup and re-entry to all venues.
  • A Splash House admission wristband includes access to all three hotel venues on Saturday and Sunday, subject to capacity limits.
  • Hotel programming runs Saturday & Sunday from noon until sundown.
  • Everyone is subject to search on entry to venues.
  • Re-entry is allowed at all venues, subject to capacity.
  • Splash House shuttles are complimentary and run between all venues.
  • The show will take place rain or shine.
  • Lineup and set times are subject to change.
  • Hotel Package purchasers will receive an email prior to arrival with all hotel and check-in details.
  • After Hours is a separately ticketed entry at the Palm Springs Air Museum. All Splash House policies apply.
  • After Hours programming runs from 9:00PM to 2:00AM on Friday & Saturday nights.
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  • Wristband Pickup

    For Splash House General Admission and Hotel Package purchasers and all After Hours purchasers, you will be sent AXS Mobile ID tickets for the passes included with your order. Please note, your mobile ticket(s) will be scanned at the box office in exchange for your wristband(s) that is required for Splash House and After Hours entry throughout the weekend.

    If your party is arriving separately, you may transfer individual mobile tickets through your AXS account – instructions can be found HERE. The recipient will receive an email with a link to click to get their tickets and, if they haven’t already, to download and install the AXS App. For security purposes your AXS Mobile ID refreshes every 60 seconds to a new QR code so any screenshot taken or printed out in advance of entry will not be valid.

    This is a 21+ event. Your driver's license or passport will be required to pick up your wristband. Please make sure you keep your ID on you at all times as many venues require additional ID check for re-entry.

    Required for box office wristband pickup and entry:

    • Face covering (regardless of vaccination status)
    • ID for 21+ verification
    • Proof of vaccination or negative test result within 72 hours
    • AXS Mobile app and Mobile ID (click here to download the app)

    Box office will be located at the Palm Springs Convention Center – Oasis Hall. This is the ONLY pickup location for all passes and guests including After Hours GA and VIP. There will be NO pickup at the Air Museum, or any of the hotels. Parking will be available for wristband pickup -- venue & parking maps coming soon. Hours and address are below.

    Address:
    Palm Springs Convention Center
    Oasis Hall
    277 N Avenida Caballeros, Palm Springs, CA 92262

    Friday: 2pm-1am
    Saturday: 11am-1am
    Sunday: 10am-4pm

  • Shuttles

    Splash House shuttles run between all hotel venues during programming hours. Direct shuttle service will be offered to the Air Museum and back each night for all Splash House hotels. The Renaissance shuttle stop is now located on Avenida Caballeros. Check the festival maps for more details.

  • Hotel Packages

    If you have purchased a hotel package, you may check in to your room with the hotel directly once you arrive. Please remember to bring your photo ID and credit card to check in. Although your room is paid for in full, you will need a credit or debit card to cover any incidental charges or damages to the room (this does not need to be the same card used to purchase your package). On-site Hotel Package concierge contact info will be available at a later date.

  • Floaties

    For the safety of all our Splash Mates, please keep in mind pool floaties can be no larger than 4’x4’ when inflated for entry to any hotel pool. Stay safe and float on friends!

  • Tables & Cabanas

    Secure your place poolside with a table reservation. Table & Cabana packages include GA passes for your group, a reservation fee for your reserved table or cabana, plus express credential pickup and escorted venue entry on arrival. See Passes page for more detail, or email us at tables@splashhouse.com.

  • Lockers
    Keep your things safe while you splash. Lockers will be available at our three hotel venues so you can store your belongings and have access to it all weekend. Make sure to pick up your belongings by Sunday before the end of the festival.
  • Water

    Free water will be provided at all shuttle stops along with select hydration stations inside our hotel venues. Take advantage and stay hydrated! Water will also be sold at all venues.

  • Parking

    General festival parking is available at the Palm Springs Convention Center. Located right next to the Renaissance hotel. 277 N Avenida Caballeros, Palm Springs, CA 92262. Parking will be available from Friday-Monday including overnight.

    Parking at hotel venues is extremely limited and available to hotel package purchasers only.

  • Festival Ticketing Support

    For questions about your order, the website you ordered from, the order process, payment plan questions, billing or credit card help, needing copy of receipt, etc. Anything to do with your order, please contact:

    support@festivalticketing.com

    855-943-5418
    M-F 10:00am-4:00pm MST

  • Mobile App
    The 2021 Splash House mobile app is here!  Click here to download or search "Splash House" in the App Store to download and have schedule, maps and more handy on your phone. The app is currently available for iOS only.  

RULES & REQUIRED READING

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  • House Rules
    • The Golden Rule: Treat our hotels like you would treat your own home. Please do not damage or vandalize these properties!
    • Clean up your room when you leave. Remember that real human beings work here.
    • Hotel employees are our friends. Treat them with respect.
    • Make friends with your neighbors. Many lifelong friendships have been forged here.
    • Real splash mates decorate their balconies.
    • No need to move your furniture. The feng shui is just fine as-is.
    • Don’t throw anything off your balcony except waves, winks, and invites to your birthday party.
    • Believe it or not, people need to sleep. Be aware of your music and noise volume.
    • No smoking on property. Breathe in that sweet summer air instead.
  • Pool Rules
    • The Golden Rule: Treat our splash mates like you would treat your best friend. No fighting or being rude!
    • Respect other people’s differences, backgrounds, orientations, and opinions.
    • Listen to our staff and safety personnel. We are here working for you!
    • Smile and say hello to strangers. You never know who's your next best friend.
    • Wear whatever makes you feel good and don’t be afraid to dress up.
    • Carry your ID with you at all times. But don’t use it for driving!
    • Leave your phone in your hotel room and see where your feet take you.
    • Drink lots of water and consume alcohol responsibly.
    • No outside food, beverage, glass, or any prohibited items at the pools!
    • Max inflated floatie size is 4’x4'. Be nice to other people's floaties, they have feelings too.
  • Public Safety
    • Security and safety are of utmost importance. We work hand in hand with law enforcement and public safety agencies to help ensure the safety of our events. Because of those very same concerns, we are unable to publicly comment on detailed, specific actions which are taken. Some of the security measures you will notice upon your arrival such as bag checks.
    • Please note that we will implement searches upon festival entry. Please note the Prohibited Items list, these will be confiscated / surrendered upon entry.
    • If you, or a friend, require medical assistance please locate your nearest medical tent or alert a staff member.
    • And remember: if you see something, say something. Flag down any staff member or Public Safety official if you notice something that doesn’t seem quite right.